Guest Service Agent

3 weeks ago

San Antonio, United States Drury Hotels Company, LLC Full time

NOW HIRING Overnight Guest Service Agent - Drury Inn & Suites San Antonio Northeast
4900 Crestwind Drive, San Antonio, Texas 78239

MUST BE ABLE TO WORK HOLIDAYS AND WEEKENDS AS NEEDED.

Quarterly Bonus up to $400 based on Service standards.
Bi annual Bonus up to $800 based on Company Profitability (Up to $3200 Yearly bonus)

Compensation: Starting wage $15.00/hr DOE.

*Varying weekly work hours from 25-40 hours depending on hotel needs.
Changing schedule. Looking for open availability.

Schedules are as follows:
B Shift - 3 PM - 11 PM
D Shift (Overnight) - 11 PM - 7 AM

Property Location:
4900 Crestwind Drive - San Antonio, Texas 78239

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  • Incentives - Quarterly bonuses up to $3200/year (we succeed together) based on hotel results
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Award-winning - Ranked among Forbes' Best Midsize Employers (2024)
What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.
  • Assist guests in a friendly, efficient, courteous, and professional manner.
  • Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
  • Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.
  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction (written and verbal direction) in English
  • Willingness and ability to work alone as scheduled


BASIC FUNCTION:

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, problem resolution, etc. May also assist with set up breakfast and kickback which may include food preparation, set up, service and or cleaning after service. May be asked to perform duties of a Hot Breakfast Host / Hostess or Bartender when needed. Maintains a high standard of integrity, service and hospitality at all times to promote the Drury culture with customers and co-workers.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction in English and speak English clearly. Requires the ability to relate to the public in a warm, friendly manner. Requires the ability to pay attention to detail and handle multiple tasks simultaneously. Requires thorough knowledge of Drury Hotel's policies and procedures. Requires the ability to handle money, make change, and utilize office machines in normal day to day activities. Must be willing to and have the ability to work alone as scheduled.

JOB DUTIES:

1. Has a +1 service attitude and provides courteous, friendly guest service by anticipating guest's needs. Responds promptly and efficiently to inquiries, requests and complaints both in person and on the phone. Assist guests throughout their stay to ensure they are able to Travel Happy.

2. Uses suggestive selling skills and company sales programs to maximize revenue and occupancy levels. Keeps current knowledge of marketing programs, special rates and promotions and promotes to guests. Actively encourages guests to learn more about the Drury Rewards program.

3. Keeps accurate information in all resources as required and maintains company records as outlined in the Company's procedures.

4. Ensures the front desk / lobby area of the hotel is clean and well maintained.

5. Refuses to serve liquor to anyone who is under age, or who appears inebriated. Follows all company policies regarding alcohol service.

6. Completes accurate accounting of money, receipts, guest accounts and credit through operation of the PMS system and secures Company assets and funds as required by Company procedures.

7. Monitors guest experience with face to face interactions, phone interactions and surveys and informs management of special comments / needs of guests.

8. Communicates with other departments as needed regarding housekeeping needs, guest requests, maintenance issues, etc.

9. Appreciates the diversity of our team and guests and contributes to maintaining a positive and inclusive work environment at all times.

10. Assists with Breakfast and 5:30 Kickback preparation, service and clean up as needed.

11. Sells items from the Market (the guest pantry). If selling alcohol, team member is required to check ID regardless of age.

12. Assists with servicing meeting rooms as needed.

13. Complies with the hotel's safety and security rules and instructions in preforming work effectively while protecting self, fellow workers, and the hotel.

14. Attend and participate in all required meetings and provide follow up as needed.

15. Other duties as assigned.

MENTAL AND PHYSICAL REQUIREMENTS:

AGE: G.S.A.s must be 18 years or older. If a hotel sells alcohol in the market, follow state / local age limits for serving / selling alcohol.

EDUCATION: Requires a high school diploma or equivalent. Completion of two years of college preferred.

EXPERIENCE: Experience in working with the public in a service industry or in

related activities is preferred.

LICENSES / CERTIFICATIONS: If selling or serving alcohol, must have appropriate permit / license

and meet all state, and local laws regarding the sale / service of alcohol.

ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period of 8 hours; requires ability to lift 10- 15 pounds.

WORKING RELATIONSHIPS:

1. Reports to the Hotel Management Team.

2. Maintains and promotes a positive and cooperative work relationship with all hotel departments.

Rise. Shine. Work Happy.

Hiring Immediately

  • Guest Service Agent

    2 weeks ago

    San Antonio, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Guest Service Agent

    3 months ago

    San Antonio, United States Hilton Garden Inn San Antonio Downtown Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Guest Services Agent

    2 weeks ago

    San Antonio, United States HRI Hospitality Full time

    At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our...

  • Guest Service Agent

    7 months ago

    San Antonio, United States HRI Properties Full time

    JOB SUMMARY Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. JOB DUTIES • Arrive at scheduled start time in appropriate uniform and ready for work. • Provide prompt service and actively seek opportunities to drive...

  • Guest Service Agent

    2 weeks ago

    South San Francisco, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for specifically performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from Guest Service, Agent, Guest, Service, Hospitality, Processing, Retail

  • Guest Service Agent

    3 weeks ago

    South San Francisco, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B6ZE [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    3 months ago

    San Francisco, United States Jones Lange Lasalle, Inc. Full time

    JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, Guest Service, Agent, Hospitality, Service, Guest, Retail, Property Management

  • GUEST SERVICE AGENT

    1 week ago

    San Diego, United States Hyatt House San DiegoSorrento Mesa Full time

    Summary HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 193 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a...

  • GUEST SERVICE AGENT

    1 week ago

    San Diego, United States Hyatt House San DiegoSorrento Mesa Full time

    Summary HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 193 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a...

  • Guest Service Agent

    2 weeks ago

    San Diego, United States Hyatt House San DiegoSorrento Mesa Full time

    HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 193 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a...

  • Guest Services Coordinator

    5 days ago

    San Antonio, Texas, United States Marriott Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at Marriott Hotels. In this role, you will be responsible for delivering exceptional customer service and ensuring that all guests receive a warm welcome.About the RoleThis is a fantastic opportunity to work in a dynamic and fast-paced environment where...

  • Guest Services Rep Part

    2 months ago

    San Antonio, United States Extended Stay Full time

    Extended Stay - 1015 Central Parkway South [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...

  • Resort Guest Services Agent

    6 days ago

    San Diego, California, United States Kona Kai Resort & Spa, a Noble House Resort Full time

    Job SummaryWe are seeking a Front Desk Agent to assist us in creating a world-class environment that will enable our guests to connect with our fine establishment. As the face of the arrival team, you will be responsible for check-in, out, and any request our guests may have during their stay.Your standard response will become 'yes, absolutely.' You will be...

  • Customer Service Agent

    3 days ago

    San Antonio, Texas, United States John Pitre - State Farm Agent Full time

    About the RoleThis is an exciting opportunity for a sales professional to join our dynamic team and contribute to the success of our State Farm independent contractor agent. As a Customer Service Agent, you will be responsible for using a customer-focused review process to educate customers about insurance options and develop leads to market appropriate...

  • Guest Service Agent

    1 week ago

    San Diego, United States Bartell Hotels Full time

    About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table...

  • Guest Services Agent

    5 days ago

    San Antonio, Texas, United States Courtyard San Antonio Airport Full time

    **Hotel Overview:**Courtyard San Antonio Airport/North Star Mall is a vibrant and bustling hotel located in the heart of San Antonio. Our hotel offers spacious new accommodations, a state-of-the-art fitness room, and an indoor pool. Guests can enjoy free breakfast and dinner at The Bistro, as well as convenient access to San Antonio International Airport...

  • Hotel Guest Service Representative

    1 week ago

    San Antonio, Texas, United States Courtyard by Marriott Full time

    About the Role: We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Agent at Courtyard by Marriott. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and resolving any guest concerns in a timely and...

  • Guest Service Agent

    2 weeks ago

    San Diego, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B7SD [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Hotel Room Service Agent

    5 days ago

    San Antonio, Texas, United States stayAPT Suites Lackland Full time

    Job DescriptionWe are seeking a skilled and efficient Hotel Room Service Agent to join our team at stayAPT Suites Lackland. As a key member of our room service staff, you will be responsible for delivering exceptional service to our guests by preparing and serving high-quality meals and beverages in the comfort of their own rooms.ResponsibilitiesPrepare and...

  • Guest Service Agent

    3 months ago

    San Francisco, United States Sage Hospitality Full time

    Why us?: Hotel Zeppelin is seeking a full-time Guest Service Agent to join our team in serving guests with creativity and passion! Work Where You Belong! Hotel Zeppelin - A vibrant and vivacious hub that celebrates San Franciscos counterculture, with a cheeky take on hospitality. Heres to the rule-breakers, revolutionaries, and renegades who continue to...