Customer Experience Specialist

2 weeks ago

Newnan, United States Bonnell Aluminum Full time
Job Description

About Us

Reporting to the Customer Experience Manager of the Newnan, GA manufacturing facility, we are actively seeking a results-oriented Customer Experience Specialist. The Customer Experience Specialist serves as the customer's champion throughout the organization and is responsible for implementing key initiatives that provide product, process, and customer service excellence on behalf of the company. The position is key in elevating the customer experience and bringing the Voice of the Customer (VoC) into the Newnan facility and beyond.

This position will serve as a primary link between our external customers and internal departments including Sales, Production Planning, Scheduling, Quality, Manufacturing, CAD (Computer Aided Design), Accounting and Information Services functions.

The ideal candidate will have a strong customer service orientation with a demonstrated commitment to providing exceptional value on behalf of Bonnell's customers. Of particular importance will be the candidate's ability to contribute to the organization's environment of trust, team collaboration, cooperation, learning and personal growth. The chosen candidate will work on-site, with an expectation of moderate travel.

We are specifically targeting candidates that can demonstrate a history of providing positive customer service experiences for both internal and external customers, while balancing timely and cost-effective delivery solutions to our customers.

The company is currently growing capacity, and we serve diverse markets such as building and construction, electronics, transportation, and lighting. We sell directly to fabricators, end users, OEM's, and distributors, and our current capabilities allow us to offer a wide range of products, both mill and architecturally finished.

PRIMARY RESPONSIBILITIES:

The Ideal Candidate will:
  • Provide prompt, enthusiastic and accurate follow-up to customers and internal functional areas of the company.
  • Collaborate with our manufacturing team to inform, manage, and balance customer requirements with the operational capacity and capability of the manufacturing plant.
  • Collaborate with respective departments to resolve customer complaints in a timely fashion
  • Assist manufacturing planners and load schedulers to ensure customer orders are balanced within the plant.
  • Analyze order Input data, forecasting trends, financial data, production reports, capacity plans, and expedited order history data to proactively identify and resolve emerging or existing problems that may affect the company's production/delivery commitment to our customers.
  • Develop strategies and tactical plans to manage and reduce costs of multi-delivery point/mixed product loads.
  • Actively serve as the customer's champion and advocate, promoting customer service excellence in a manner that meets the profitability targets of the manufacturing plant.
  • Serve as an extension of the regional sales team in the evaluation and assessment of new business opportunities that are aligned with the company's manufacturing capabilities.
  • Manage, track, and assess metrics associated with the company's "On Time and Complete" delivery model.
  • Alert manufacturing to special or unusual customer orders or requirements.
  • Provide accurate routing and processing instructions.
  • Interpret requests for quotes and customer drawing data in order to provide quotes and establish pricing in coordination with the sales team.
  • Assist in maintaining customer detail within our Customer Relationship Management (CRM) tool.
CANDIDATE PROFILE

The Ideal Candidate will have:
  • Bachelor's degree in business, Sales or Marketing preferred
  • 3+ years of experience in customer service, customer experience and customer engagement
  • Proficiency with personal computing software (i.e., MS Word, MS Excel, Visio, MS Project, MS PowerPoint).
  • Salesforce experience preferred
  • Effective verbal and written communication skills
  • Excellent time management skills and ability to effectively multi-task
  • Working knowledge of manufacturing operations
  • An ability to "connect" with customers in a caring and conscientious manner
CRITICAL INDIVIDUAL CONTRIBUTOR COMPETENCIES:

The Ideal Candidate will consistently demonstrate the following behaviors
  • Trust, Respect, Integritylives by and demonstrates these core values. Knows how to build an environment of trust among employees, peers, customers, etc.
  • InitiativeCreates and seizes opportunities to win, even when faced with ambiguity. True passion for results
  • Judgmentdemonstrated history of showing sound judgment decisions.
  • Team Focuscatalyst for success of the whole team, not just one's own goals. Knows and has demonstrated how to make this happen.
  • Emotional Intelligenceis aware of their strengths, weaknesses and blind spots and fully understands the impact that their behavior has on the behavior of others around them.
  • Business IntelligenceStays current. Understands how what happens in the world affects us, marketplace, and our competition
  • Tenacious AdvocacySystematically seeks information on the organizations and customer's wants and needs and advocates for preferred outcomes.
COMPENSATION
  • Base Salary: Competitive based on background and experience level
  • Employee Benefits:
    • Paid Vacation
    • Medical/Dental/Vision
    • 401k

  • To Go Specialist

    2 weeks ago

    Newnan, Georgia, United States Red Lobster Full time

    As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional customer service and ensuring a seamless takeout experience. Key responsibilities include: Enhancing Guest's experience by offering personalized service and food and drink suggestions Taking accurate orders and assembling prepared food and drink orders Walking orders to...

  • Seasonal Sales Associate

    5 days ago

    Newnan, Georgia, United States Tailored Brands Inc Full time

    Seasonal Sales Associate Role OverviewWe're seeking a skilled Seasonal Sales Associate to join our team at Tailored Brands Inc. As a key member of our sales team, you'll be responsible for delivering exceptional customer experiences across multiple business channels, including retail, rental, custom, and omni-channel.Key Responsibilities:Engage with...

  • To-Go Specialist

    4 weeks ago

    Newnan, Georgia, United States Taco Mac Full time

    Job Title: To-Go SpecialistWe are seeking a detail-oriented To-Go Specialist to join our team at Taco Mac. As a To-Go Specialist, you will play a critical role in ensuring that all To-Go orders are packed with 100% accuracy, including all related sauces, sides, and utensils.Key Responsibilities:Pack To-Go orders with precision and attention to detailEnsure...

  • Customer Engagement Specialist

    2 months ago

    Newnan, Georgia, United States LOU Sobh KIA of Newnan Full time

    If you are seeking a rewarding career as a Sales Associate with limitless potential and a commitment to integrity and transparency, we would like to connect with you. The ideal candidate will exhibit a determined spirit and maintain a positive, proactive attitude, along with prior sales or customer service experience in the automotive industry. About Us At...

  • To Go Specialist

    2 weeks ago

    Newnan, Georgia, United States Red Lobster Full time

    Red Lobster Job OpportunityWe are seeking a skilled To Go Specialist to join our team at Red Lobster. As a key member of our staff, you will be responsible for:Key Responsibilities:Enhancing Guest's takeout experience by offering personalized service and food and drink suggestionsTaking accurate orders and assembling prepared food and drink ordersWalking...

  • To-Go Specialist

    2 weeks ago

    Newnan, Georgia, United States Taco Mac Restaurant Group Full time

    Job Summary:We are seeking a highly organized and detail-oriented To-Go Specialist to join our team at Taco Mac Restaurant Group. As a To-Go Specialist, you will be responsible for ensuring that all To-Go orders are packed with 100% accuracy, including all related sauces, sides, and utensils.Key Responsibilities:Packing To-Go orders with precision and...

  • Customer Service Rep

    5 months ago

    Newnan, United States Jordansitter Full time

    **Customer Service Rep - Construction Machine Parts** Assist in the sale of wheel loader parts through consulting with clients/dealership parts departments in support of their repair of the equipment. **SUMMARY** The aftermarket parts sales specialist will process parts sales orders from order receipt to shipment, and will assist dealers/customers in finding...

  • Recruitment Specialist

    2 weeks ago

    Newnan, Georgia, United States Elite Staffing Full time

    Job OpportunityWe are seeking a highly skilled Recruitment Specialist to join our team at Elite Staffing.Job Summary:The Recruitment Specialist will be responsible for making outbound calls to potential candidates, performing fast and accurate data entry, and providing exceptional customer service.Responsibilities:Develop and execute recruitment strategies...

  • Furniture Delivery Specialist

    4 days ago

    Newnan, Georgia, United States Knox Company Inc Full time

    Job DescriptionWe are seeking a reliable and detail-oriented individual to join our team as a Furniture Delivery Specialist. In this role, you will be responsible for delivering furniture and accessories to customers' homes, unloading trucks, receiving shipments, and maintaining a clean work area.Key responsibilities include:Delivering furniture and...

  • Financial Services Specialist

    1 month ago

    Newnan, Georgia, United States Goodwill Industries of the Southern Rivers, Inc Full time

    Job Title: Part-Time Financial Services SpecialistGoodwill Industries of the Southern Rivers, Inc. is seeking a part-time Financial Services Specialist to join our team. As a Financial Services Specialist, you will be responsible for providing excellent customer service to clients, preparing tax returns, and ensuring the efficient and effective delivery of...

  • Financial Services Specialist

    1 month ago

    Newnan, Georgia, United States Goodwill Industries of the Southern Rivers Full time

    Job Title: Part-Time Financial Services SpecialistGoodwill Industries of the Southern Rivers is seeking a part-time Financial Services Specialist to join our team. As a Financial Services Specialist, you will be responsible for providing excellent customer service to clients, preparing tax returns, and ensuring the efficient and effective delivery of tax...

  • Creative Repair Specialist

    4 weeks ago

    Newnan, Georgia, United States Surface Experts Full time

    Join Our Team as a Creative Repair SpecialistAt Surface Experts, we're looking for a skilled and artistic individual to join our team as a Creative Repair Specialist. As a key member of our team, you'll be responsible for using your creativity and technical skills to repair and restore various surfaces, including floors, counters, tubs, and cabinets.Key...

  • E-Commerce Order Fulfillment Specialist

    1 week ago

    Newnan, Georgia, United States Walmart Full time

    At Walmart, we're looking for skilled E-Commerce Order Fulfillment Specialists to join our team. As an Online Order Packing Associate, you'll play a critical role in ensuring our customers receive their online orders accurately and efficiently.Key Responsibilities:Locate and prepare merchandise for online ordersPack and package orders with precision and...

  • Product Presentation Specialist

    1 week ago

    Newnan, Georgia, United States Keurig Dr Pepper, Inc. Full time

    Job Summary:The Product Presentation Specialist will provide high-quality merchandising support for Keurig Dr Pepper brands to retail stores within the assigned territory. This role is responsible for ensuring that products are properly displayed and stocked, and that customers have a positive shopping experience.Key Responsibilities:Develop and implement...

  • Warehouse Operations Specialist

    1 week ago

    Newnan, Georgia, United States Ryder Full time

    Warehouse Operations SpecialistRyder is seeking a highly skilled Warehouse Operations Specialist to join our team in Newnan, Georgia. As a key member of our supply chain team, you will be responsible for coordinating activities with clerks from other floor areas, the customer, and/or other suppliers as needed.Key Responsibilities:Update area or shift metrics...

  • Diagnostic Imaging Specialist

    4 weeks ago

    Newnan, Georgia, United States US Radiology Specialists Full time

    Diagnostic Imaging SpecialistAmerican Health Imaging is seeking a skilled and patient-oriented Diagnostic Imaging Specialist to join our team in Newnan, GA. This full-time position involves operating C-arm and fluoro studies, requiring a strong foundation in radiography and excellent customer service skills.Key Responsibilities:Operate C-arm and fluoro...

  • Financial Services Specialist

    2 weeks ago

    Newnan, Georgia, United States Goodwill Industries of the Southern Rivers, Inc Full time

    Mission Services division seeks a part-time Financial Services Specialist with excellent customer service and a positive attitude. Responsibilities include recruiting and training VITA program volunteers, providing comprehensive training on tax law and software, and ensuring the intake process includes an intake sheet for every return. The ideal candidate...

  • To Go Specialist

    2 weeks ago

    Newnan, Georgia, United States Olive Garden Full time

    Be a Part of the Olive Garden TeamOlive Garden is seeking a To Go Specialist to join our team. As a key member of our team, you will be responsible for ensuring that our guests receive the highest level of service and quality in every order.Key Responsibilities:Deliver convenience without compromising qualityThrive on making loyal guests by displaying a...

  • Client Care Specialist

    2 weeks ago

    Newnan, Georgia, United States Lincare Holdings Inc. Full time

    Job Title: Client Care SpecialistCompany: Lincare Holdings Inc.We are looking for a committed Client Care Specialist to collaborate closely with healthcare professionals and providers to enhance client support. This position entails advocating for and assisting patients with chronic conditions. Become a part of our team that values achievement and promotes a...

  • Loss Prevention Specialist

    3 weeks ago

    Newnan, Georgia, United States Roses Discount Stores Full time

    Job Title: Loss Prevention Specialist/Forklift TrainerAt Roses Discount Stores, we are seeking a highly skilled Loss Prevention Specialist/Forklift Trainer to join our team. This role is responsible for assisting with all activities related to Distribution Center Security, Safety, and PIT Training.Key Responsibilities:Assist with access control of all...