Customer Engagement Specialist

2 months ago


Newnan, Georgia, United States LOU Sobh KIA of Newnan Full time

If you are seeking a rewarding career as a Sales Associate with limitless potential and a commitment to integrity and transparency, we would like to connect with you. The ideal candidate will exhibit a determined spirit and maintain a positive, proactive attitude, along with prior sales or customer service experience in the automotive industry.

About Us

At Lou Sobh Kia of Newnan, our mission is to transform every customer into a lifelong patron. We believe that satisfied employees lead to satisfied customers, and we recognize individuals who are willing to put in the effort and remain motivated. Every team member at Lou Sobh Kia of Newnan plays a vital role in our success, and we are always on the lookout for intelligent, engaging, creative, and dynamic individuals who wish to join a team where their contributions are valued.

Our objective is to surpass a client's expectations upon their arrival at our dealership, which is why we prioritize investing in our employees through ongoing training, career advancement, and growth opportunities. Your professional development is among our highest priorities. We take pride in offering our staff a comprehensive benefits package, competitive compensation plans, and numerous pathways to advance your career with us.

What We Provide

  • Medical, Dental, and Vision Coverage
  • Life Insurance
  • Paid Time Off
  • Company Holidays
  • Paid Training
  • Work-Life Balance
  • Continuous Professional Development
  • Employee Discounts
  • Inclusive and Family-Friendly Team Culture
  • Career Advancement and Internal Promotions
  • Customizable and Competitive Wage Structure
Key Responsibilities
  • Manage incoming internet inquiries and phone leads
  • Respond to emails in a professional and articulate manner
  • Assist customers in selecting the right vehicle, providing industry insights and ensuring the highest level of customer satisfaction
  • Understand the psychology of online customers and work with them to schedule appointments for vehicle demonstrations
  • Guide customers to product information resources, including those available online
  • Deliver inquiries/messages intended for other sales personnel and departments in a timely manner
  • Perform other duties as assigned
Required Qualifications
  • Outstanding verbal and written communication skills
  • Strong time management, prioritization skills, and ability to multitask
  • Ambitious, goal-oriented mindset with a desire to improve
  • Proven ability to meet sales targets and closing rates
  • Valid driver's license
We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

In prioritizing the health and safety of our employees and customers, Lou Sobh requires all new hires to provide proof of completed vaccination.

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