Director of Field Operations

Camelot Homes

is a small, family-owned, luxury residential builder located in Scottsdale, Arizona.

For more than 50 years, the Camelot team has provided the kind of personal consideration, attention to detail, and expert craftsmanship that distinguishes homes built by Camelot from all others on the market.

That commitment to quality carries through to everyone who chooses a career here. Even as our business grows, we remain committed to the flexible, personal, family-oriented approach that has built a best-in-class environment where our passion for excellence knows no bounds and our team can flourish.

Camelot and it's affiliated companies are looking for a highly dedicated Director of Field Operations (Construction & Customer Care) with experience in custom or semi-custom luxury homebuilding to join our team. We are excited by your interest and look forward to connecting

POSITION SUMMARY

The

Director of Field Operations

will play a critical role in ensuring the successful execution of new home construction and warranty objectives - managing project timelines and budgets, and maintaining the highest standards of safety, quality, and customer satisfaction. The ideal candidate will have a strong background in construction management, exemplary leadership skills, and a proven track record of delivering successful projects on time, within budget, and with an ultimate focus on exceptional customer service.

ESSENTIAL DUTIES

Team Leadership:

Provide leadership, training, and direction to construction and warranty teams - including department managers, site superintendents, community representatives, office and field personnel, and subcontractors - fostering a culture of collaboration, accountability, and continuous improvement; this role is anticipated to have 2-5 direct reports and 20-25 indirect reports

Construction Program Management:

Develop and implement a comprehensive construction program, policies, and procedures - including planning, scheduling, budgeting, and coordinating with internal teams, subcontractors, and vendors to optimize resource allocation and meet project milestones on-time, within budget, and exceeding customer expectations; including training and development of new and tenured team members

Warranty Program Management:

Develop and implement a comprehensive warranty program, policies, and procedures to ensure reduction of and timely resolution of homeowner issues and compliance with warranty obligations; including training and development of new and tenured team members

Customer Relations:

Serve as the point of authority for escalated homeowner concerns regarding claims and issues during construction and after close of escrow, responding promptly to inquiries, addressing concerns, identifying root causes, implementing effective solutions, and ensuring a positive customer experience throughout both the construction and warranty processes

Vendor Relations:

Evaluate trade partners and vendors based on performance, quality, and reliability, establishing and maintaining strong relationships to ensure timely delivery of services and materials

Quality Assurance:

Monitor the quality of workmanship and materials used in construction and warranty projects, conducting regular inspections and audits to identify deficiencies and implement corrective actions

Safety and Compliance:

Ensure compliance with quality standards, building codes, and safety regulations, implementing measures to mitigate risks and maintain a safe working environment for all personnel on site; maintain third-party safety inspection scores of 90%+

Budget and Cost Management:

Manage project budgets and expenses, tracking costs, analyzing variances, and implementing cost-saving measures to maximize profitability and ROI

Continuous Improvement:

Drive process improvements and best practices in field operations, implementing innovative solutions to streamline workflows, enhance productivity, and optimize project outcomes

Communication:

Serve as the primary point of contact for needs and deliverables of Construction and Customer Care departments - providing regular updates on project progress, milestones, and potential issues

Documentation and Reporting:

Maintain accurate records of activity; prepare and present regular reports and metrics on construction and warranty performance

QUALIFICATIONS

A minimum of 10 years of experience in construction management, with at least 5 years in a leadership role, overseeing field operations for residential development projects is required for this position.

A bachelor's degree in Construction Management, Civil Engineering, or related field is preferred.

The ideal candidate will have/be...

Strong knowledge of construction methods, building codes, and regulations, with experience in residential construction is required

Proven track record of successfully managing complex construction projects from inception to completion, meeting project goals and objectives

Excellent leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve high levels of performance and collaboration

Strong analytical, problem-solving, and conflict resolution skills, with the ability to make sound decisions under pressure and resolve conflicts effectively

Excellent communication skills, with the ability to effectively communicate with stakeholders at all levels, both orally and in writing

Proficiency in construction/warranty management software and tools, including project management, scheduling, and budgeting software;

experience with BuildPro is preferred

Local travel is required, must possess a valid driver’s license and reliable transportation

THE CAMLEOT WAY

At Camelot, we are a company with a strong culture made up of diverse yet like-minded individuals who work together to fulfill dreams. We have three core values that unite us and guide all of our business decisions and behaviors:

1. Everyone on our team has a CAN-DO attitude.

We don't let setbacks, problems or conflicts get in the way of achieving our goals.

2. We are all PROBLEM SOLVERS

Creativity and positivity are the tools we use to overcome any obstacle. Our focus is on SOLUTIONS, not problems.

3. We DO THE RIGHT THING

That is our true North Star, and guides all of our decision making. When faced with difficult decisions, we ask ourselves..."What is the right thing to do? Is this how I would want to be treated? Can I look myself and others in the eye and say that what I am doing is the right thing, not just for the company but for the greater good?"

Sometimes this results in increased expense, inconvenience, or delays in our goals, but if it is the right thing to do, we know it will be a decision we can all stand behind.

If this sounds like you - we are eager to speak with you

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Retirement plan

Tuition reimbursement

Vision insurance

Schedule:

Monday to Friday

Application Question(s):

What are the TOP THREE things you look for in a prospective role and employer?

How many direct and indirect reports have you managed (for at least 5 years)?

We are constantly seeking open input from prospective, current, and past employees to better understand and meet the needs of our team. Your honest responses to the following questions will help make us all better. Thank you in advance for your support

What expectations do you have regarding COMPENSATION for this or a similar role?

Experience:

Residential Construction: 10 years (Required)

Management in Residential Construction: 5 years (Required)

Work Location: In person

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