Director of Field Operations

3 weeks ago

Scottsdale, United States Camelot Homes Full time

**Camelot Homes** is a small, family-owned, luxury residential builder located in Scottsdale, Arizona.

For more than 50 years, the Camelot team has provided the kind of personal consideration, attention to detail, and expert craftsmanship that distinguishes homes built by Camelot from all others on the market.

That commitment to quality carries through to everyone who chooses a career here. Even as our business grows, we remain committed to the flexible, personal, family-oriented approach that has built a best-in-class environment where our passion for excellence knows no bounds and our team can flourish.

Camelot and it's affiliated companies are looking for a highly dedicated Director of Field Operations (Construction & Customer Care) with experience in custom or semi-custom luxury homebuilding to join our team. We are excited by your interest and look forward to connecting

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**ESSENTIAL DUTIES**
- **Team Leadership**: Provide leadership, training, and direction to construction and warranty teams - including department managers, site superintendents, community representatives, office and field personnel, and subcontractors - fostering a culture of collaboration, accountability, and continuous improvement; this role is anticipated to have 2-5 direct reports and 20-25 indirect reports
- **Construction Program Management**: Develop and implement a comprehensive construction program, policies, and procedures - including planning, scheduling, budgeting, and coordinating with internal teams, subcontractors, and vendors to optimize resource allocation and meet project milestones on-time, within budget, and exceeding customer expectations; including training and development of new and tenured team members
- **Warranty Program Management**: Develop and implement a comprehensive warranty program, policies, and procedures to ensure reduction of and timely resolution of homeowner issues and compliance with warranty obligations; including training and development of new and tenured team members
- **Customer Relations**: Serve as the point of authority for escalated homeowner concerns regarding claims and issues during construction and after close of escrow, responding promptly to inquiries, addressing concerns, identifying root causes, implementing effective solutions, and ensuring a positive customer experience throughout both the construction and warranty processes
- **Vendor Relations**:Evaluate trade partners and vendors based on performance, quality, and reliability, establishing and maintaining strong relationships to ensure timely delivery of services and materials
- **Quality Assurance**: Monitor the quality of workmanship and materials used in construction and warranty projects, conducting regular inspections and audits to identify deficiencies and implement corrective actions
- **Safety and Compliance**: Ensure compliance with quality standards, building codes, and safety regulations, implementing measures to mitigate risks and maintain a safe working environment for all personnel on site; maintain third-party safety inspection scores of 90%+
- **Budget and Cost Management**: Manage project budgets and expenses, tracking costs, analyzing variances, and implementing cost-saving measures to maximize profitability and ROI
- **Continuous Improvement**: Drive process improvements and best practices in field operations, implementing innovative solutions to streamline workflows, enhance productivity, and optimize project outcomes
- **Communication**: Serve as the primary point of contact for needs and deliverables of Construction and Customer Care departments - providing regular updates on project progress, milestones, and potential issues
- **Documentation and Reporting**: Maintain accurate records of activity; prepare and present regular reports and metrics on construction and warranty performance

**QUALIFICATIONS**

**A minimum of 10 years of experience in construction management, with at least 5 years in a leadership role, overseeing field operations for residential development projects is required for this position.** A bachelor's degree in Construction Management, Civil Engineering, or related field is preferred.
- Strong knowledge of construction methods, building codes, and regulations, with experience in residential construction is required
- Proven track record of successfully managing complex construction projects from inception to completion, meeting project goals and objectives
- Excellent leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve high levels of performance and collaboration
- Strong analytical, problem-solving, and conflict resolution skills, with the ability to make sound decisions under pressure and resolve conflicts effectively
- Excellent communication skills, with the ability to effectively communicate with stakeholders at all levels, both orally and in writing
- Proficiency in construction/warranty management software and tools, includ

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