Customer Service Representative
2 months ago
Join The HOYA Vision Care Team
For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.
We are currently hiring a Customer Service Representative
Shift: Monday-Friday, 1st shift- 9:30am-6:00pm
Location: 1965 Lakepointe Drive Suite 200 Lewisville, TX 75075 (This is NOT a remote position)
What's in it for you?
- Health/Dental/Vision/Disability Insurance
- Tuition Reimbursement
- 401K plans
- PTO and Paid Holidays
- And more
Provide courteous and efficient service to our customers who place orders for stock lenses from our Distribution Center and conducts business in a manner consistent with HOYA values.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Answer incoming calls from accounts help them with placing their stock order, substituting any lenses that may be out of stock when approved by account, and addressing any issues, questions, or concerns they may have.
- Enter new RX jobs into DVI, re-process Dr. Redo-RX changes, and any warranties that are permitted by company policy.
- Issuing requested RMAs to customers once Management has approved the lens return, which on some may require to get a list of all lenses account wants to return and the value when requested by management.
- Cancel any backorders an account may have but only when requested by the account.
- Sort all pick tickets from previous day in alphabetical order and place in designated area.
- Sort customer invoices from previous day, stuff envelopes, and ship to accounts.
- Input fax orders in a timely manner and call accounts if you encounter any problems with their order.
- Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or redo's, technical questions, and conduct outbound calls
- Manage Customer late lists, moving late jobs through lab and communicating with customers.
- Proactively communicates with customer and HOYA personnel regarding order status, product availability, product information, credit status, and regulatory issues.
- Coordinates activities with lab personnel, credit, distribution, shipping and other HOYA departments and locations, as needed, to ensure timely shipments of orders.
- High School Diploma
- 2 years of telephone customer service experience is preferred
- Optical experience is preferred
- Must be able to memorize large amounts of data and codes
-
Customer Service Representative
4 weeks ago
Lewisville, Texas, United States CornerStone Staffing Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to...
-
Customer Service Representative
1 month ago
Lewisville, Texas, United States Domino's Pizza LLC Full timeCustomer Service Representative at Domino'sAs a valued member of our team, you will be responsible for providing exceptional customer service to our guests. Your primary focus will be on creating a positive and engaging experience for our customers, ensuring their needs are met and exceeded.Key Responsibilities:Greet customers and provide a warm welcomeTake...
-
Customer Service Representative
4 weeks ago
Lewisville, Texas, United States Domino's Pizza LLC Full timeDomino's Pizza LLC Job DescriptionAs a Customer Service Representative at Domino's, you will be responsible for:Greeting customers and providing them with a positive, engaging experience.Taking customer orders using our technology and Point of Sales System.Cleaning, preparing, and maintaining the front of the store to create a great customer...
-
Customer Service representative
3 months ago
Lewisville, United States U-Haul Full timeLocation: 525 N Stemmons Frwy, Lewisville, Texas 75067 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
5 months ago
Lewisville, United States U-Haul Full timeLocation: 811 E State Hwy 121 Business, Lewisville, Texas 75057 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
1 month ago
Lewisville, Texas, United States Domino's Pizza LLC Full timeDomino's Pizza LLC - Job OpportunityAs a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include:Greeting CustomersEnsure a warm and welcoming atmosphere for all customers, providing a positive and engaging experience.Order Taking and AccuracyWork efficiently...
-
Associate Customer Service Representative>
5 months ago
Lewisville, United States Wesco Full timeWesco - 1601 Waters Ridge Road [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the...
-
Customer Service Representative II
2 months ago
Lewisville, United States Overhead Door Full timeA strong passion for customers. Excellent interpersonal and communication skills. Assist our consumers by providing product troubleshooting assistance via telephone and/or chat support. Re-route customers to other areas of support and departments bas Customer Service Representative, Customer Service, Representative, Support, Manufacturing, Retail
-
Customer Service Representative
4 weeks ago
Lewisville, Texas, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take...
-
Customer Service Representative
4 weeks ago
Lewisville, Texas, United States Fabio Fernandez - State Farm Agent Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing customer relationships, following up with customers, and educating them about insurance options.Responsibilities:Establish customer relationships and follow...
-
Customer Service Representative
4 weeks ago
Lewisville, Texas, United States Berenice Mendez - State Farm Agent Full timePosition Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will be responsible for providing exceptional customer experiences and promoting our premier insurance and financial service products.Responsibilities:Forge enduring customer...
-
Customer Service Representative
4 weeks ago
Lewisville, Texas, United States Domino's Franchise Full timeAbout the JobWe are looking for highly motivated individuals who can thrive in a fast-paced environment. As a customer service representative at Domino's Pizza, you will be responsible for providing exceptional service to our customers, handling orders, and maintaining a clean and organized store environment.Key Responsibilities Operate all equipment,...
-
Bilingual Customer Service Representative
1 month ago
Lewisville, Texas, United States Staff My Agency Full timeFabio Fernandez, a State Farm Agency in Lewisville, TX, is seeking a talented and caring professional to fill the role of a Bilingual (Spanish/English) Customer Service Representative.This position is focused on delivering exceptional customer service for a well-established State Farm Agent.As a Customer Service Representative, you will work to inspire...
-
Courier Service Representative
2 days ago
Lewisville, Texas, United States The Bridge Delivery Service LLC Full timeWe are seeking a dedicated and reliable Courier Service Representative to join our team at The Bridge Delivery Service LLC. As a Courier Service Representative, you will be responsible for delivering packages to customers across the region.About the RoleThis is a full-time position that requires a valid driver's license within the state of employment and the...
-
Bilingual Customer Service Representative Spanish
4 months ago
Lewisville, United States Staff My Agency Full timeFabio Fernandez - State Farm Agency, located in Lewisville, TX is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish/English) Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and...
-
Customer Service Representative
3 months ago
Lewisville, United States WB Liquors & Wine Full timeThere are tons to learn about liquor, beer & wine and have some fun along the way!Immediate HireAlways looking for smiling faces and excited to learn and grow with our Team! Are you enthusiastic and motivated? Do You smile all the time? Do you possess a customer-first ethic and attitude? Do you enjoy working in a fun and family-friendly atmosphere? We are...
-
Customer Service Representative
1 month ago
Lewisville, Texas, United States FedEx Full timeKey Responsibilities:As a Retail Customer Service Associate at FedEx, you will be responsible for following instructions from supervisors and assisting other team members in performing store functions. You will also assist in the training of store team members and demonstrate consultative behaviors in a retail environment to understand each customer's...
-
Customer Service Representative
4 weeks ago
Lewisville, Texas, United States NRG Full timeAs a valued member of the NRG team, you will have the opportunity to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses, where you will find a dynamic work environment that provides variety and challenge. Your growth is key to our ongoing success, and we encourage you to take the lead in...
-
Customer Service Representative
3 weeks ago
Lewisville, United States WESCO International Full timeJob DescriptionAs a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solutions or requested information to the customer. You will analyze a customer's service needs...
-
Customer Service Representative
4 weeks ago
Lewisville, Texas, United States Insta-Cash Pawn Full timeCustomer Service/ Pawnbroker RoleAt Insta-Cash Pawn, we're seeking a skilled Customer Service/ Pawnbroker to join our team. As a key member of our staff, you'll be responsible for providing exceptional customer service and sales support.Key Responsibilities: Greet and interact with all customers Maintain a clean and organized sales floor Perform sales and...