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Donor Experience Officer

2 months ago

Charleston, United States The Citadel Full time
Donor Experience Officer (DXO) and Appeal Coordinator

Job no: 496565
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Office of the President
Department:TCF

DESCRIPTION: The Annual Giving team at The Citadel Foundation is seeking a passionate and driven Donor Experience Officer (DXO) and Appeal Coordinator to join our organization. This position combines digital-first communication efforts with innovative workflows to build relationships, execute outreach to alumni and friends of The Citadel, and manage a range of appeals.

RESPONSIBILTIES:

  • Actively engage and manage a portfolio of recent and lapsed donors
  • Cultivate relationships with these donors via email, phone, social media, video conferencing, texting, and EverTrue's cloud platform
  • Work toward clear metrics and goals for outreach, donor meetings, dollars raised, donor count, prospect qualification, and engagement
  • Develop and maintain broad knowledge of The Citadel, such as admissions, athletics, academic programs, and alumni engagement activity
  • Provide information on The Citadel relative to donor interests and share upcoming opportunities to attend events, volunteer, participate in alumni activities/services, or otherwise deepen their engagement with The Citadel
  • Collaborate with other departments both internally at The Citadel and externally to effectively execute 1:1 outreach campaigns using technology resources including fundraising cloud platforms, social media, and virtual communications software
  • Manage crowdfunding efforts including goal setting, communications strategy, reporting and detailed fundraising plans for annual giving activities
  • Work closely with the Director of Annual Giving to help develop and manage goals and strategy for The Citadel Foundation's Annual Fund
  • Perform additional duties as assigned to include special projects and events to assist in the overall fundraising efforts within the Annual Giving team
MINIMUM QUALIFICATIONS:
  • Bachelor's Degree from an accredited institution of higher education
  • Ability to relate to people of diverse backgrounds, training, and experience
  • Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives
  • Excellent communication skills, written and verbal
  • Proficiency in Microsoft Office applications and other desktop computing software
  • Enthusiasm and excellent people skills are essential; successful candidate must have flexibility to handle the needs of a fast-paced work environment and the individual needs of donors
  • Ability to organize and prioritize tasks and to lead and motivate others
  • Some evening and weekend work is required
  • Affinity for the mission and core values of The Citadel and The Citadel Foundation
PREFERRED QUALIFICATIONS:
  • Experience in annual giving and/or higher education institutional advancement
  • Experience with Blackbaud's Raiser's Edge, GiveCampus and/or EverTrue
  • Additional experience in fundraising, public relations, and/or marketing
  • At least two years of experience in related development/fundraising, preferably within higher education or in a sales role
  • Familiarity with The Citadel and/or similar military-focused organizations


Advertised: 10 Jun 2024 Eastern Daylight Time
Applications close: