Social Media Customer Service Advisor

5 days ago

Warren, United States The BarTech Group, Inc. Full time

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a contract Social Media Customer Service Advisor. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you
Job Responsibilities

  • Compensation (Range): / hour: Salary: 18-19 HR
  • We are looking for dedicated individuals interested in expanding their customer service experience, leadership, and task management skills. These team members will show up and positively contribute to the team through their responses to customers, well thought-out questions, and their willingness to receive coaching and act upon it. A few characteristics that make someone a good Social Care Advisor are their time management skills, their ability to adapt and meet deadlines, and them being a team player.
  • Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.
  • Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
  • Create and manage cases for customers needing more complex assistance.
  • Manage existing case load, complete follow-up tasks and achieve operational metrics.
  • Adhere to standard work processes and contribute to efficiencies and improvements when possible.
  • Proactively identify sales leads and educate in-market customers on product functionality and services.
  • Effectively and accurately document customer interaction
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
  • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
  • Provide exceptional customer-centric service to all internal and external customers.
  • Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
  • Utilize correct tools to efficiently manage concurrent activities.



Job Requirements

  • 1 (+) year experience in customer service related profession
  • Computer navigation and typing proficiency
  • Strong reading comprehension and written communication skills
  • Bachelor's Degree REQUIRED (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)



Benefits
As a Social Media Customer Service Advisor with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.
At Impellam Group, we offer a competitive compensation package with benefits including:

  • Medical, dental, and vision
  • 401(k) plan with employee contribution opportunities
  • Paid time off, including holidays
  • 529 college savings program


Make the most of your experience
Apply now
For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our client, who is looking for people who are eligible to work in the US and can start immediately.
INDAUTOW2

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting

HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.

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