Assistant General Manager

1 month ago


Los Angeles, United States Chick-fil-A Full time

Job Summary: An Assistant General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They identify gaps, create plans, examine results, and make adjustments to better their restaurant. They focus on coaching/developing team members and managers. An Assistant General Manager has the capability and decision-making skills to consider larger complexities of the business. They can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care. They lead by example and set the tone that others will follow. Our Benefits Include: A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Employer sponsored Medical insurance Dental and Vision insurance options Life insurance Employee Assistance Program (EAP) Scholarship opportunities Free college (online) through Point University Competitive pay Meal credit Competencies: Exemplifies CDC’s Core Values (Heart for Service, Go Hard or Go Home, Have Each Other’s Backs, and Pursue Excellence) Able to delegate and lead others effectively Proficient in reading P&L reports and analyzing restaurant metrics Responsibilities: Leadership Engage in immediate problem resolution and short-term plans to correct critical issues Track and rally team around KPIs and business goals Promote unity among all Team Members and leadership through the effective and timely communication of vision and values Drive continuous improvement Communicate with Executive Leadership Team Plan and lead meetings, coaching, and reviews Talent Maintain healthy relationships with all levels of leadership Coach & develop entire team including Managers Deliver disciplinary actions and complete immediate documentation Be proactive and organized, communicate effectively, hold everyone equally accountable, and have zero tolerance for drama Customer Experience Ensure customer satisfaction at all times Lead and oversee the coordination of all aspects of restaurant operations Trust but verify Managers are completing all systems and checklists provided to them Sales & Brand Growth Create sales and growth opportunities Ensure we are operating at full capacity during each hour of business Financial Stewardship Verify schedule for the week Manage restaurant inventory Conduct End of Month counts as needed Audit time punches for break violations and hold Managers accountable for mismanagement Ownership of restaurant equipment, including repairs and maintenance Requirements: High Integrity Relationship builder, coaches others to perform Results oriented, systems thinker, quick study Servant leader, team oriented, with a passion for people and world class service Well organized manager with excellent verbal, written, and electronic communications skills Consistent, reliable and present Drive continuous improvement Create sales goals and growth opportunities Bachelor’s Degree preferred QSR experience preferred 2+ Years of leadership experience required ServSafe Manager level certified Valid CA Driver’s License with a good driving record Fluent in English required Fluent in Spanish preferred Non-disclosure agreement required Availability Requirements: Work a minimum of 40 hours per week Must have open availability Pay: $33 - $36 / hour Job Type: fulltime Schedule: 8 hour shift Weekend availability Monday to Friday Holidays Day shift Night shift Overtime Education: High school degree Work location: On-site #J-18808-Ljbffr



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