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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Pewaukee, Wisconsin, United States Harken Inc Full time{"title": "Industrial Customer Service Representative", "description": "At Harken Inc., we are committed to being the technological leader in deck hardware, winches, and hydraulics. Our Industrial division offers a wide range of safety and rescue equipment and services, and we are seeking a skilled Industrial Customer Service Representative to join our...
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Customer Service Representative
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Floating Customer Service Representative
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Pewaukee, United States Waukesha State Bank Company Full timeWaukesha State Bank is one of the largest locally owned and independent community banks in Wisconsin, with 14 full-service offices located throughout Waukesha County. Our strength as a successful and growing financial services provider is rooted in a long-standing commitment to serving the community with a personalized, one-on-one approach to banking and an...
Customer Service Representative
2 months ago
Tri-Phase Automation is a unique distributor with over 25 years of experience in the automation industry. We are the trusted partner for manufacturing companies in Wisconsin and Northern Illinois, offering innovative solutions with the widest range of products and services in the Midwest. Our degreed engineers form lasting relationships with customers, acting as an extension of their engineering teams. Rely on us to reduce risk, lower costs, and provide exceptional value-added services based on your specific needs. Experience the Tri-Phase advantage in automation. Summary This role is for the Associate to join our Customer Service team sharing the critical role of servicing our customers through the order entry, purchasing, expediting, RMA, and general service functions. The Associate will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members. Responsibilities Responsible for entering orders, including the placement of vendor purchase orders if necessary. Responsible for notifying the customer that their order has been received via an order acknowledgement. Responsible for obtaining vendor confirmations and checking those confirmations against our purchase order for accuracy. Reviews and monitors each order to ensure timely product delivery. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Manage large amounts of incoming emails and calls from customers and vendors. Need to understand and learn management of the Return Material Authorization (RMA) process. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships of trust through open and interactive communication. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Follow communication procedures, guidelines, and policies. Special projects as required. Qualifications Bachelor’s degree is desired, not required. Experience in a customer service setting is a plus. #J-18808-Ljbffr
