Assistant Food
1 month ago
Hourly Rate: $22.00
JOB SUMMARY
Relocation Assistance Available
Shift: 1st\2nd; must be available to work weekends and holidays.
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
#LI-MM1
CANDIDATE PROFILE
Education and Experience
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High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
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Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee's concerns.
Uses coaching skills throughout the property.
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Demonstrates self confidence, energy and enthusiasm.
Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
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Provides excellent customer service.
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Responds quickly and proactively to guest's concerns.
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Understands the brand's service culture.
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Sets service expectations for all guests internally and externally.
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Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
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Follows up to ensure complaints have been addressed to the guest's satisfaction.
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Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
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Complies with all corporate accounting procedures.
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Assists GM as needed with annual Quality audit.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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