Contact Center Specialist
15 hours ago
JOB SUMMARY The Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems, and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLE Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid and complete information to customers by using the right methods and tools. Identifies emergent health situations based on caller information and coordinates immediate triage. Works collaboratively with providers, clinical staff, and other departments to ensure patients? needs are met. Accountable for calming upset customers by providing a composed and professional demeanor. Identifies and escalates priority issues for resolution. Documents all customer contacts and accurately processes various documents to ensure optimal service. Accurately schedules prepare and communicate appointment details and necessary financial information to facilitate timely arrival, appointment preparedness, preparation testing, and optimal reimbursement, in accordance with the system and operating guidelines. May be required to ensure the accurate creation of new accounts in the electronic medical record system, avoid the creation of duplicate accounts, and verify insurance coverage. Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff. KEY SUCCESS FACTORS Experience in a call center, customer service and/or healthcare setting preferred. Should possess a moderate understanding of general aspects of the job. Requires good listening, interpersonal and communication skills, and professional, nice and respectful telephone etiquette. Excellent data entry, numeric, data entry, and computer navigational skills. Knowledge of the patient portal is preferred. Knowledge of customer service values and practices is preferred. Knowledge of call center telephony and technology preferred. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to customer inquiries. Comfortable working in a fast-paced, constantly changing, and stressful environment. BENEFITS Our competitive benefits package includes the following Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based on position type and/or level QUALIFICATIONS Make your application after reading the following skill and qualification requirements for this position. - EDUCATION - H.S. Diploma/GED Equivalent - EXPERIENCE - Less than 1 Year of Experience PDN-9dc050ad-9adb-4166-a7d3-d6123b2800c1
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Contact Center Specialist
3 weeks ago
Temple, United States Baylor Scott & White Health Full timeJOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic requests to assist as front-line help for product and/or service requests. This may include, but is not limited to, technical help, answering questions, registering new patients, scheduling healthcare appointments,...
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Contact Center Spec 1
3 weeks ago
Temple, United States Disability Solutions Full timeInnova Solutions has a client that is immediately hiring a CSC Customer Service Rep I Role: Full Time: Contract Job Title: CSC Customer Service Rep I Job Type: 6+ Months Contract with possible extension (temp to perm) Location: 2401 South 31st Street Temple TX USA 76508 Available Shifts: shift timings Between 7 AM to 7 PM (8 hours shifts) Top...
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Healthcare Contact Specialist
2 weeks ago
Temple, Texas, United States Workway, Inc. Full timeWe are seeking a highly skilled Customer Service Specialist to join our team at Workway, Inc. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and ensuring that all interactions with our clients and candidates are professional and courteous.About the PositionThis is an exciting opportunity for a...
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Data Center Cabling Specialist
1 week ago
Temple, Texas, United States TEKsystems Full timeAbout the RoleTEKsystems is seeking a skilled Data Center Cabling Specialist to join their team in Temple, Texas.As a key member of our team, you will be responsible for installing and maintaining data center cabling systems. Your expertise will ensure the efficient and reliable transmission of data throughout our facilities.
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Call Center Specialist
2 weeks ago
Temple, Texas, United States Volt Full timeJob DescriptionThis Call Center Specialist position offers an exciting opportunity to join our team and contribute to the success of our clients. As a key member of our call center, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.Responsibilities:Respond to customer inquiries via phone,...
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Data Center Cabling Specialist
4 weeks ago
Temple, Texas, United States SitePro Solutions Full timeSitePro Solutions is a leading staffing company focused on connecting highly skilled tradesmen and light industrial workers with top job opportunities. With an emphasis on ground-up construction, we help our clients find reliable and long-term staff.We are currently seeking experienced Cable Technicians to join our team in Temple, Texas. As a Data Center...
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Collision Center Assistant
2 weeks ago
Temple, Texas, United States Don Ringler Automotive Full timeCollision Center Support SpecialistWe have an opening for a Collision Center Assistant to support our dedicated team at Don Ringler Automotive. As a Service Porter, you will assist in various tasks, such as moving vehicles, maintaining a clean workspace, and ensuring smooth operations.Duties and ResponsibilitiesMaintain accurate records of warranty parts and...
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Plasma Center Nurse
3 weeks ago
Temple, United States Biolife Plasma Services Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
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Plasma Center Nurse
3 weeks ago
Temple, United States Biolife Plasma Services Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
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Plasma Center Nurse
4 weeks ago
Temple, United States Biolife Plasma Services Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
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Plasma Center Nurse
4 weeks ago
Temple, United States Biolife Plasma Services Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
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Plasma Center Nurse
2 months ago
Temple, United States BioLife Plasma Services Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my...
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Plasma Center Nurse
3 months ago
Temple, United States Biolife Plasma Services Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.**Job...
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MedSurg Specialist
3 weeks ago
Temple, Texas, United States Baylor Scott & White Medical Center - Temple Full timeWe are looking for a highly skilled MedSurg Specialist to join our team at Baylor Scott & White Medical Center - Temple. As a Registered Nurse in our MedSurg department, you will have the opportunity to work with a diverse patient population and provide high-quality care.The estimated salary for this position is $65,000 - $85,000 per year, based on location...
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Plasma Center Nurse
2 months ago
Temple, United States Takeda Pharmaceutical Company Ltd Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.Job...
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Plasma Center Nurse
3 months ago
Temple, United States Biolife Plasma Services Full timeBy clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...
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Plasma Center Nurse
1 week ago
Temple, United States Takeda Pharmaceutical Company Ltd Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
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Plasma Center Nurse
3 months ago
Temple, United States Biolife Plasma Services Full timeBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.**Job...
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Plasma Center Nurse
1 week ago
Temple, United States Takeda Pharmaceutical Company Ltd Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...
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Interventional Radiology Nurse Specialist
1 month ago
Temple, Texas, United States Baylor Scott & White Medical Center - Temple Full timeJob OverviewWe are seeking a highly skilled Interventional Radiology Nurse Specialist to join our team at Baylor Scott & White Medical Center - Temple. This is a contracted travel position that offers the opportunity to work with a talented group of healthcare professionals in a dynamic and fast-paced environment.