Healthcare Contact Specialist

3 weeks ago


Temple, Texas, United States Workway, Inc. Full time

We are seeking a highly skilled Customer Service Specialist to join our team at Workway, Inc. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and ensuring that all interactions with our clients and candidates are professional and courteous.

About the Position

This is an exciting opportunity for a highly motivated individual to join our team as a Customer Service Specialist. As a key member of our support team, you will be responsible for handling incoming calls, providing exceptional customer service, and ensuring that all interactions with our clients and candidates are professional and courteous.

The ideal candidate will possess excellent communication skills, a strong ability to work independently, and a passion for delivering outstanding results. If you are a team player who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Duties:

  • Handling incoming calls from public and internal customers, including employees, patients, and visitors.
  • Documenting and dispatching work requests.
  • Monitoring environmental alarms, such as doors, gates, parking lot intercoms, and CCTV.
  • Assisting with the workflow and assignments for patient transporters.
  • Providing feedback to leadership on ways to improve processes, increase efficiency, and enhance departmental performance.

Qualifications:

  • Ability to handle difficult situations and provide conflict resolution as necessary.
  • Excellent customer service skills.
  • Competence with the Microsoft Office Suite of software.
  • Preferred experience in an administrative support role and/or customer service.
  • High School Diploma or GED equivalent.
  • A minimum of 1 year of relevant experience is required.

Compensation and Benefits:

We offer a competitive salary range of $18.00 per hour, depending on your qualifications, skills, and experience. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan. Whether you're looking for a direct hire, temp-to-hire, or temporary position, we can help you find the right fit.

About Us:

Workway, Inc. is a leading national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions. We pride ourselves on offering a candidate-centric model to assist job seekers in finding their next career opportunity.



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