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Clerk III

4 months ago

Chicago, United States VetJobs Full time
Job Description

The mission of the Chicago Department of Public Health is to promote and improve health by engaging residents, communities, and partners in establishing and implementing policies and services that prioritize residents and communities. Under supervision, serves as frontline clinic staff, performing a variety of complex clerical duties for the Chicago Department of Public Health's Nutrition/WIC Program, which may include but are not limited to those listed below.

ESSENTIAL DUTIES:
  • Engages with the public; welcomes program participants and guests into the clinic; directs them to appointments.
  • Answers phones and takes messages.
  • Uses participant-centered interpersonal skills when engaging with members of the public and program participants.
  • Maintains clinic schedule and assists participants in scheduling appointments.
  • Pre-screens program applicants to obtain basic demographic data such as name, address, and contact information, ensuring participants are not dually enrolled in services.
  • Manages schedule and follows up with participants who miss appointments.
  • Verifies identity, residency, and income eligibility, documents in program database.
  • Documents any ineligible applicants in program database.
  • Provides notification and obtains consent for referrals to other services.
  • Reviews participants rights and responsibilities and documents participants' consent and signature.
  • Ensures National Voter Registration Act requirements are met when enrolling program participants.
  • May take height and weight measurements of program participants and other basic health information as needed.
  • Promotes and supports breastfeeding among program participants.
  • Supports with periodic community engagement and outreach events at the clinic.
  • Gathers, tabulates, and maintains statistical data and prepares related reports as needed.
  • Enters documents, records, and information into computer systems.
  • Places orders for miscellaneous office supplies.
  • Responds to public inquiries about departmental or City programs and services.
  • Prepares patient admission forms and folders, receives and records laboratory results.
Certificates/Security Clearances/Other

THIS POSITION IS IN THE CAREER SERVICE

Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer

Additional Qualifications/Responsibilities

Minimum Qualifications
One year of clerical experience or an equivalent combination of training and experience.

Preference will be given to candidates possessing the following:
  • Proficiency in MS Office Suite (Word, Excel, Teams, and Outlook)
  • Excellent communication skills
  • Previous customer service experience
  • Associate degree or higher from an accredited college or university