Front Desk Clerk

4 weeks ago

New York, United States MGM Resorts International Full time

The SHOW comes alive at MGM Resorts International

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

As a Front Desk Clerk at New York-New York, your main role will be to provide outstanding customer service by facilitating seamless check-ins and check-outs. You'll warmly welcome each guest and, by understanding their unique needs and stories, create WOW moments and unforgettable experiences that will be cherished long after their stay.

STARTING RATE: $19 an hour

THE DAY-TO-DAY:

  • Welcome Guests: Provide a warm and memorable welcome to guests, anticipating their needs and resolving any issues in alignment with S.H.O.W. Service Basics.
  • Guest Room Management: Oversee guest room check-ins and check-outs, including early and late arrivals/departures and walk-ins, ensuring a seamless and professional experience.
  • Guest Inquiry Handling: Answer phones and promptly address guest inquiries, offering assistance and information to enhance their stay.
  • Experience Enhancement: Offer room upgrades when available and promote M life enrollment and benefits to enhance the guest experience.
  • Department Collaboration: Work closely with Housekeeping and other departments to meet guest expectations and fulfill special requests.
  • Financial Transactions: Ensure accurate posting of charges and credits, manage payments, handle cash and credit transactions, and balance all cash and cash equivalents according to property cash handling procedures.
  • Key Management: Control and issue keys, maintaining the security, privacy, and confidentiality of all guests.
  • Additional Duties: Perform other job-related duties as assigned.
MINIMUM REQUIREMENTS:
  • Work Schedule: Work varied shifts, including weekends and holidays.
  • Education: High school diploma, GED, or equivalent experience.
THE IDEAL CANDIDATE:
  • Customer Service: Proven ability to deliver exceptional service and handle guest inquiries professionally.
  • Cash Handling: Experienced in managing cash transactions and balancing cash drawers accurately.
  • POS Systems: Proficient in using POS systems for transactions and reservations.
  • Communication: Strong verbal and written communication skills for effective guest interactions.
  • Attention to Detail: Accurate in managing guest accounts and verifying charges.
THE PERKS & BENEFITS:
  • Wellness Incentives: Programs designed to support your physical and mental health.
  • Employee Discounts: Access to discounts on hotel stays, dining, retail, entertainment, and with company partners for travel, electronics, and more.
  • Free Meals: Complimentary meals provided in our employee dining room.
  • Free Parking: Free parking available both on and off shift.
  • Development Opportunities: Access to professional and personal development programs, networking events, and community volunteer opportunities.


Are you ready to JOIN THE SHOW? Apply today

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