Front Desk Clerk

2 months ago

New York, United States Hotel Resource Full time

**Hospitality - Hotel**

**Front Desk Clerk**

Front Desk Clerk Econo Lodge Hicksville Hicksville NY

**Front Desk Clerk**

**Company:**

Econo Lodge Hicksville

**Location:**

429 Duffy Avenue

11801

US

**Category:**

Hospitality - Hotel

**Degrees Required:**

2 Year Degree

**Employment Type:**

Full-Time

**Manages Others:**

No

**Requirements:**

* Solve guest or hotel concerns

* Checking guests out of the hotel

* Perform customer service duties for hotel guests

* Modify and cancel guest reservations

* Identify and explain hotel guest in-room amenities to guest upon room arrival

* Informing guests of hotel's facilities at check-in

* Keep information at front desk

* Maintain the front office guest area

* Spent interacting with guests of the hotel

* Perform guest check-in / check out duties

* Using the computer system on a daily basis to make reservations, check-in guests, and check-out guests

* Using the computer system on a daily basis to make reservations, check-in and check-out hotel guests

* Take same day reservations and future reservations

* Check guests in and out of rooms using computer

* Assist in booking room reservations

* Attend monthly front desk / guest services staff meetings

* Check guests in, issue room keys, provide information on hotel services and room location

* Register and assign rooms to guests of hotel

* Register, and assign rooms to guests of hotels

* Summoning guest service personnel for assistance in escorting guests to rooms

Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

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