Customer Support Engineer II

3 weeks ago


Vancouver, United States Opti Staffing Group Full time

JOB DESCRIPTION:

Responsible for on-site servicing and/or modification of company products lines. Provides technical support to customer on operations, preventative and corrective maintenance of all Company product lines. Instructs customer in proper operation and maintenance of our equipment. Serves as a liaison with customer on technical or administrative matters for assigned project. Provides feedback to service, sales and technical support groups on customer’s needs and requests.

JOB REQUIREMENTS:

Located on or travels to customer sites as required to perform preventive and basic corrective maintenance. Have the flexibility to work on shifts/overtime/stand-by/on-call/holidays when required. Follows required Company & customer safety protocols and procedures at all times. Have the ability to work long periods of time in a labor intensive environment. Will be required to work overtime and/or travel on short notice, including unscheduled or other shifts as required. Demonstrate excellent customer service skills and maintaining a professional behavior. Assist with tool installation and removal when required. Completes assigned work in a timely manner and meets expectations. Utilize Company administrative dB systems for ECN, parts and drawing discovery and usage with little assistance. Improving initiative in self-study and continuous improvement in Company equipment knowledge and maintenance skillsets (PM, CM, Customer service). Understands and applies intermediate diagnostic techniques and the use of recommended documentation. Frequently demonstrate good troubleshooting skills on Company equipment. Demonstrated ability to create and present monthly training sessions to sustaining engineers. Provides feedback and suggestions to Company management, technical support and training departments for improvement in procedures, operations and customer service.

MINIMUM QUALIFICATIONS:

EDUCATION: A.S. or B.S. in related Electro/Mechanical or Electronic field or equivalent training with corresponding industry experience.

EXPERIENCE: ~2 years related industry experience. Demonstrated knowledge on Company, (or direct competitor) product lines. Recommend ~1 or more years Company (or similar) sustaining tool maintenance experience. #J-18808-Ljbffr



  • Vancouver, United States Opti Staffing Group Full time

    JOB DESCRIPTION: Responsible for on-site installation, modification and up-grading of all Company product lines. Verifies tool operation after installation or modification. Coordinates with customer for proper post-installation operation of our equipment. Serves as customer liaison with customer on technical or administrative matters for assigned projects....


  • Vancouver, United States Clark County Full time

    Job Summary Provides advanced level customer service to internal or external customers by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of department and County programs and procedures. The Office Assistant II classification is distinguished from the...


  • Vancouver, United States Clio Full time

    Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Senior Customer Support Operations Specialist to join our Revenue Operations Team. This role is available to candidates in...


  • Vancouver, United States Clio Full time

    Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Senior Customer Support Operations Specialist to join our Revenue Operations Team. This role is available to candidates in...

  • Field Engineer II

    3 days ago


    Vancouver, United States MasTec Full time

    ESSENTIAL JOB FUNCTIONS: Represent in a professional manner in all client interaction activities. Provide the client with contract required reports (weekly, monthly, schedule.) Understand and follow Corporate Safety Plan and site-specific safety plan Field Engineer, Electrical, Project Manager, Engineer, Project Engineer, Field, Business Services


  • Vancouver, Washington, United States Rex Plastics lnc Full time

    Second generation custom plastic injection molding company looking for a mechanical engineer to help customers design and develop partsJob duties include:Part design Injection Mold design Customer support and sales Quoting Project managementSoftware used:Solidworks Excel OutlookBachelors degree not required.Job Type: Full-timePay: $ $30.00 per...


  • Vancouver, United States Wellons, Inc. Full time

    Job DescriptionJob DescriptionElectrical Engineering Manager – Wellons, Inc.If you would like to work for a company that has great benefits, provides a positive workplace atmosphere with an opportunity for growth, then you want to be a part of our team here at Wellons, Inc.For over 50 years, Wellons, Inc. has been a leader in providing wood-fired energy...


  • Vancouver, United States Onboard Systems International Full time

    Job Description Job Description Description: Onboard Systems International (“Onboard”), a Signia Aerospace company, is the leading global provider of external cargo handling equipment for civil and military helicopters. Founded nearly 50 years ago, the facility in Vancouver, WA has a growing product portfolio including mechanical cargo hooks and...


  • Vancouver, United States Rex Plastics lnc Full time

    Second generation custom plastic injection molding company looking for a mechanical engineer to help customers design and develop parts. Job duties include: Part design Injection Mold design Customer support and sales Quoting Project management Software used: Solidworks Excel Outlook Bachelors degree not required. Job...


  • Vancouver, United States Clark Regional Wastewater District Full time

    Salary: $35.64 - $46.60 Hourly Location : Vancouver, WA Job Type: Full-Time Job Number: 1030 Department: Engineering - Collections Division: Engineering - Collections Opening Date: 03/19/2024 DescriptionJOB SUMMARY: The Senior Engineering Technician (Development) is a journey level position that performs complete project development management and planning...


  • Vancouver, United States Onboard Systems International Full time

    Job DescriptionJob DescriptionDescription:Onboard Systems International (“Onboard”), a Signia Aerospace company, is the leading global provider of external cargo handling equipment for civil and military helicopters. Founded nearly 50 years ago, the facility in Vancouver, WA has a growing product portfolio including mechanical cargo hooks and suspension...


  • Vancouver, United States Clark Regional Wastewater District Full time

    Salary: $28.30 - $36.99 Hourly Location : Vancouver, WA Job Type: Full-Time Job Number: 1028 Department: Engineering - Collections Division: Engineering - Collections Opening Date: 03/19/2024 DescriptionJOB SUMMARY: The Assistant Engineering Technician performs a variety of fundamental and recurring tasks for commercial, industrial, and residential projects...


  • Vancouver, United States Clark Regional Wastewater District Full time

    Salary: $33.00 - $43.15 Hourly Location : Vancouver, WA Job Type: Full-Time Job Number: 1029 Department: Engineering - Collections Division: Engineering - Collections Opening Date: 03/19/2024 DescriptionJOB SUMMARY: The Engineering Technician (Development) performs project development, management, and planning support for commercial, industrial and...


  • Vancouver, United States Solvenow Inc. Full time

    About the job Senior Electrical Engineer - Networks, Integration, Automation Networks, Integration & Automation (NIA)ProjectsAs an engineer, you will be a key part of our nationwide team. We will provide you on-the-job training, technical mentorship, and personal development as you support the following projects:Grid Modernization : Now, more than ever,...


  • Vancouver, United States NetRush Full time

    **Customer Experience Associate** **Department:** Customer Experience **Location:** Vancouver, WA **Summary:** The Customer Experience Specialist position is a position within the Customer Experience team and reports to the Customer Experience Lead. This position will focus on Customer Experience across the marketplaces that Netrush services in its various...

  • Devops Engineer

    1 week ago


    Vancouver, United States K-Tek Resourcing Full time

    Job DescriptionJob DescriptionWho are we looking for?·         We are looking for a Senior DevOps Engineer for Windows application development program.Technical Skills:·         Having overall 5 to 6 years of relevant experience·         5+ years’ experience in Azure CI/CD, Git, GitHub, and Static Code Analysis·        ...


  • Vancouver, United States First Tek Full time

    POSITION RESPONSIBILITIES Note: All official drafts, documents and recommendations, as listed below, must be reviewed, finalized and approved / accepted by appropriate BPA manager or other federal personnel with the authority to do so. Provide engineering support to design team in the area of overhead conductor, fiber optic cable, ground wire, and...


  • Vancouver, United States SEH America Full time

    Job DescriptionJob DescriptionINTROSEH America is located in Vancouver, Washington. It is one of 13 Shin-Etsu Handotai Group (SEH) facilities located around the world. SEH is the world-leader in the manufacturing of silicon wafers for the semiconductor industry. At SEH America, our philosophy and success rest upon our commitment to excellence, quality of...


  • Vancouver, United States Dometic Group Full time

    Job Type Full-timeDescriptionReports to: Director of EngineeringNumber of direct reports: 0Travel: 10%Schedule: OnsiteInternal Stakeholders: Product Management, Operations, Sourcing, Quality, Sales, Test Engineering External stakeholders: Customers (dealers, OEMs), Suppliers Summary: One of our largest development and manufacturing facilities for Dometic...

  • Civil Engineer

    4 weeks ago


    Vancouver, United States Federal Highway Administration Full time

    Summary Western Federal Lands Highway Design Branch is seeking Civil Engineers to support the Division as senior designers with responsibility for the development of plans, specifications, and estimates (PS&E) packages for complex, advanced projects relative to the design of highways and bridges. Projects occur primarily on Federal Lands managed by...