Customer Service Associate I

3 months ago

Lewisville, United States Mr. Cooper Full time

**Customer Service Associate I**

Location: Lewisville, TX, United States

Req ID: 018171

Share: share to e-mail **Job Description**

**Description**

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Were here to keep the dream of home ownership alive. Oh, and while were at it, were determined to change the lending industry itself. Its simple, but it wont be easy. And well need a great team behind us. (Thats where you come in.) We want to show the world that transparency, candor and collaboration arent just good values. Theyre good business. Working here isnt for people who want to punch a clock. Its for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

**Who we are**

We're here to keep the dream of home ownership alive. Oh, and while we're at it, our goal is to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values.

**Why work for Mr. Cooper**

Most of us are casually dressed and if you look a little closer, we have a relaxed attitude to match our threads. Doing the right thing for our customers is only one part of our philosophy. We also believe in doing the right thing for our employees. For this reason, we offer these benefits:

Team member mortgage loan program and down payment assistance program

Student Debt Repayment program

Tuition reimbursement

Paid time off and paid holidays

Market-based health insurance for medical, dental and vision

Flexible spending accounts for eligible childcare expenses

Cooper Climbers: an in-house program with built-in career advancement pathways

**In a typical day you will:**

Answer 30-50 inbound calls a day

Assist customers with payments, due date changes, and other issues

Recommend Mr. Cooper services such as paperless statements and the Mr. Cooper app

Promote Mr. Cooper products that benefit customers

1 or more years customer service experience

**The finer details:**

Hourly rate starts at $15.50 an hour

Eligible for monthly bonus and incentive rewards

5 weeks paid virtual training equipment is provided

First 90 days attendance required for training.

We are open Monday-Friday 7am 8pm and Saturdays 8am- 12pm.

Overtime available

You will report to the Customer Service Manager

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can be successful. Embracing and using diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We aim to weave the principles of diversity and inclusion throughout the fabric of how we work, how we work, and how we engage with our customers and the community.

Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.

Job Requisition ID:

018171Job Category:

ServicingPrimary Location City:

LewisvillePrimary Location Region:

TexasPrimary Location Postal Code:

75067Primary Location Country:

United States of AmericaPosting Organization:

Mr. CooperLine of Business:

ServicingAdditional Posting Location(s):

Alternate Requisition:

No**Summary**

Maintains good customer relations during the period the loan is within a firm's servicing portfolio. Focused on responding to direct customer inquiries, including assumptions, payoffs, statements, billing and general inquiries regarding the customers loan.

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