Cashier

Job Type

Full-time

Description

JOB SUMMARY: Performs cashiering tasks with accuracy and efficiency while providing customers with friendly and helpful service.

This is a Full Time position (30+ hours weekly)

JOB SPECIFIC RESPONSIBILITIES - all responsibilities listed are considered essential functions of the position.

• Controls loss by observing appropriate cash controls, following established cash handling procedures, and ensuring receipt of payment for all products.
• Ensures proper processing of non-cash tenders, such as checks, credit/debit/EBT cards, A/R and employee charges.
• Follows all State, Federal, and store-specific laws, policies, and procedures regarding the sale of alcoholic beverages. Ensures that established age verification procedures are followed, and that management is alerted when sales are refused due to visible intoxication or other potentially unsafe circumstance.
• Maintains and demonstrates understanding of Co-op membership, including benefits and procedures. Ensures accuracy of all membership-related functions, such as member sign-up, and proper associate of membership accounts in the Point of Sale.
• Provides shoppers with a pleasant, efficient, friendly shopping experience by checking out products accurately and efficiently, and ensuring that customer carryout needs are met. Handles customer complaints and concerns respectfully, and takes action as indicated.
• Requests assistance promptly and effectively, as needed, utilizing the phone system as indicated. Promptly and professionally pages/requests register back-up and other types of assistance, following established store guidelines when making pages.
• Remains abreast of changing policies, procedures, and other informational items, utilizing the Cashier Log and other means of communication to ensure comprehension.
• Observes established security practices, including opening, closing, and cash handling procedures. Operate POS under own login.
• Accurately processes coupons, discounts, manually entered PLUs, prompts, and tares. Demonstrates understanding of policies and procedures regarding combined discounts, is able to explain these policies and procedures accurately and tactfully to customers. Promptly communicates error messages, scan discrepancies, equipment problems, and other issues that require attention.
• Performs other duties as assigned. Performs tasks outside of regular job responsibilities as requested. Accepts assigned tasks with professionalism, and completes them to the standard of a regularly assigned task.

GENERAL EXPECTATIONS FOR ALL WORKERS

• Provides exceptional customer service to internal & external customers, both in person & via phone:
• Responds promptly and honestly to customer inquiries
• Greets customers with a smile and friendly demeanor
• Communicates respectfully
• Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.)
• Asks for help from co-workers and provides help to customers and co-workers as needed.
• Works efficiently and safely
• Takes initiative and works as a part of a team
• Approaches work with a positive attitude
• Collaborates with others to find solutions and accepts solutions once determined
• Continues to learn and develop knowledge as it relates to the position, co-op, and industry
• Demonstrates regular and dependable attendance
• Follows department procedures and SOPs

Belfast Community Co-op Worker Benefits include:

• Sponsored Co-op Ownership/ Equity Share
• Generous Store Discount
• In-Store Charge Account
• Paid Sick Time
• Paid/Earned Vacation Time
• Retirement Account with Employer Matching
• Regular Free-to-Staff Food and Wellness Items
• CSA/Farmers Market Reimbursement
• Education Credits (PTO for exploring interests related to work)
• Professional Development & Continual Training Opportunities

Full Time Workers (30 hours or more) are also eligible for insurance benefits including::

• Co-op Subsidized Health Insurance Plans
• HSA plans with Matching
• Dental insurance
• Vision Insurance
• Fully Paid Life Insurance
• Voluntary Life Insurance
• Short Term Disability

Located in the heart of downtown, the Belfast Community Co-op has been serving the community since 1976. Everyone is welcome to shop at the Co-op: it is our mission and our pleasure to bring locally-sourced, reasonably priced, natural products to all. Whether you are looking for a job you'll love or a career you can grow with, Belfast Community Co-op provides the training, benefits, and supportive community to help you be successful.

The Belfast Community Co-op exists so that our member-owners and our community will have:

• A thriving, just, and sustainable local food economy
• A source of healthy, nutritious, affordable food, and water
• An efficiently managed, democratically governed, inclusive cooperative enterprise
• A greater understanding of health, food systems, cooperatives, and economic & environmental sustainability
• An invested, engaged, and empowered staff that thrive in a safe, respectful, inclusive, and equitable workplace

Requirements

MINIMUM QUALIFICATIONS (knowledge, skills, and abilities)

• Effective communication skills; ability to work closely and cooperatively with others.
• Ability to work effectively as a member of a team and establish and maintain cooperative working relations with peers, employees, vendors, and the public.
• Ability to adjust approach to individual customers with diverse backgrounds, and to work with them in a fair, supportive, and cooperative manner.
• Ability to analyze and anticipate situations, define problems and objectives, recognize alternatives, and formulate solutions, including implementing new systems and protocols.
• Demonstrated flexibility and excellent organizational skills with ability to prioritize work, and function independently.
• Demonstrated ability to model calm and focus when under stress.
• Time management skills sufficient to independently establish priorities and complete critical tasks in a timely manner, with appropriate attention to detail.
• Ability to ensure compliance with applicable laws and Co-op guidelines, policies, mission, goals and practices.
• Commitment to identifying customer needs and maintaining and supporting the Co-op's customer service vision.
• Ability to model, encourage, and mentor excellent customer service behaviors.
• Ability to exercise good judgment and discretion in handling confidential materials and matters.

PREFERRED QUALIFICATIONS

• Experience working with Point Of Sale (POS) programs, such as ECRS Catapult.
• Experience handling cash and other forms of payment.
• Knowledge of the Cooperative Principles and Cooperative Business module.
• Familiarity with natural foods; basic understanding of retail concepts and of retail industry.

PHYSICAL DEMANDS AND WORK ENVIRONMENT (in a usual workday)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle, feel, and for fine manipulation. The employee is frequently required to reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires frequent interaction with the public, in person and over the telephone.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than the "at will" relationship.

The Belfast Community Co-op is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Salary Description

$15.75

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