Bilingual Retention Specialist

4 weeks ago

Nashville, United States Urbanex Pest Control Full time
Bilingual Retention Specialist

Job Description

Overview

Retention Specialists are responsible for taking phone calls and responding to emails from customers who indicate their desire to cancel their account. Specialists must work to create a solution that meets the customers' needs and aligns with company goals. Retention Specialists must be empathetic, think strategically, and have a strong desire to solve customer problems. It is essential to work effectively as part of a team in collaboration with customer service, sales, and operations. Retention Specialists must understand why the customer is requesting to cancel their account and provide solutions, value statements, product offers, or upgraded services that would solve the customer's problem, and thus result in the customer maintaining their service.

Responsibilities
  • Take incoming calls and respond to emails for cancellations.
  • Ask probing questions to understand the customer's needs.
  • Offer retention options to the customer within company parameters to prevent attrition
  • Provide thorough notes on cancellation reasons, retention strategy, and any other services or actions mutually agreed upon.
  • Handle complex and high-level escalated inquiries from customers.
  • Educate customers and set proper expectations.
  • Communicate and coordinate with internal departments to resolve issues.
  • Follow up with customers to ensure the highest level of customer satisfaction.
  • Exercise patience and understanding when a customer is frustrated.
  • Demonstrate extraordinary interpersonal skills with the ability to quickly establish rapport with the customer.
  • Create a positive customer experience by taking responsibility for finding a resolution for the customer and seeing it through from start to finish.
  • Utilize software to update customer accounts, schedule services, and make changes as necessary with an attention to detail.
  • Maintain a high focus on achieving the targets established by management.
  • Other duties as assigned.
Qualifications:
  • High school diploma or equivalent.
  • Minimum of 3 years' experience in a customer facing position, preferably in a sales or retention role.
  • Previous experience with PestRoutes preferred

Candidates must be willing to complete a background check for this position

  • Retention Specialist

    1 day ago

    Nashville, United States Professional Driver Agency Full time

    Job Description Job Description A Retention Specialist will make initial contact with their clients primarily through phone calls or in some cases through text or email. The Retention Specialist will contact the client at specific periods with the purpose being to determine how satisfied the client is in their job. The Retention Specialist will escalate any...

  • Retention Specialist

    2 days ago

    Nashville, United States PROFESSIONAL DRIVER AGENCY, LLC Full time

    Job DescriptionJob DescriptionA Retention Specialist will make initial contact with their clients primarily through phone calls or in some cases through text or email. The Retention Specialist will contact the client at specific periods with the purpose being to determine how satisfied the client is in their job. The Retention Specialist will escalate any...

  • Retention Specialist

    3 weeks ago

    Nashville, United States Urbanexpro Full time

    Retention Specialist Job Description Overview Retention Specialists are responsible for taking phone calls and responding to emails from customers who indicate their desire to cancel their account. Specialists must work to create a solution that meets the customers' needs and aligns with company goals. Retention Specialists must be empathetic, think...

  • Bilingual HR Assistant

    1 week ago

    Nashville, United States tapwage Full time

    Job Summary: Soni Resources, in collaboration with a prominent Food and Beverage Company in Dickson, TN, seeks a Bilingual HR Assistant to work under the direct supervision of the HR Manager. This role involves supporting various HR functions, including payroll, recruitment, retention, and benefits administration. Required Skills: - 2-3 years of...

  • Bilingual HR Assistant

    2 weeks ago

    Nashville, Tennessee, United States tapwage Full time

    Job Summary:Soni Resources, in collaboration with a prominent Food and Beverage Company in Dickson, TN, seeks a Bilingual HR Assistant to work under the direct supervision of the HR Manager. This role involves supporting various HR functions, including payroll, recruitment, retention, and benefits administration.Required Skills: 23 years of experience in HR...

  • Bilingual Family Support Specialist

    3 weeks ago

    Nashville, United States Nashville Children's Alliance Full time

    Job DescriptionJob DescriptionSalary: ORGANIZATIONAL OVERVIEW:    Nashville Children’s Alliance (NCA) is the child advocacy center for Nashville and Davidson County. NCA serves all children in Davidson County aged 3 – 17 when sexual or severe physical abuse allegations are reported, with the majority of referrals coming from the Tennessee Department...

  • PT Girls Inc Specialist

    2 weeks ago

    Nashville, United States YWCA Nashville & Middle Tennessee Part time

    Position Summary:The Girls Inc. Specialist must provide high quality Girls Inc. programing for students in Metro Nashville Public Schools and identified communities. The Girls Inc. Specialist shall possess a working knowledge of youth development and able to teach experiential, research-based workshops for youth with Girls Inc.’s mission at the cornerstone...

  • Bilingual Customer Service Specialist

    1 month ago

    Nashville, Tennessee, United States Sherwin - Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.Tint and mix products, as needed, to customer specificationsSherwin-Williams values the unique talents and abilities from all backgrounds and characteristics.Your...

  • PT Girls Inc Specialist

    6 days ago

    Nashville, United States YWCA Nashville & Middle Tennessee Part time

    Position Summary:The Girls Inc. Specialist must provide high quality Girls Inc. programing for students in Metro Nashville Public Schools and identified communities. The Girls Inc. Specialist shall possess a working knowledge of youth development and able to teach experiential, research-based workshops for youth with Girls Inc.’s mission at the cornerstone...

  • Client Success Specialist

    4 weeks ago

    Nashville, Tennessee, United States Prediction Health Full time

    Position Summary PredictionHealth is looking for a Client Success Specialist to join our growing team. This person's core function will be to help us grow and maintain our base of clients. You will be hands-on in executing Operations initiatives including client onboardings, client business reviews, customer success initiatives (e.g. creation of support...

  • Recruitment Training Specialist

    2 weeks ago

    Nashville, United States Crescens Full time

    Job title: Recruitment Training Specialist Location: Nashville, TN [Hybrid] Duration: 24+ months Type: contract**This position is 6hrs/per day (Mon - Fri)**Job Description : Recruitment Strategy Development: Develop and implement a comprehensive recruitment strategy to attract diverse, mission-driven individuals to join our AmeriCorps program. Recruitment...

  • Recruitment Training Specialist

    6 days ago

    Nashville, United States Crescens Full time

    Job title: Recruitment Training Specialist Location: Nashville, TN [Hybrid] Duration: 24+ months Type: contract**This position is 6hrs/per day (Mon - Fri)**Job Description : Recruitment Strategy Development: Develop and implement a comprehensive recruitment strategy to attract diverse, mission-driven individuals to join our AmeriCorps program. Recruitment...

  • Business Development Specialist

    2 weeks ago

    Nashville, United States DCR Profit Control Systems Full time

    Job DescriptionJob DescriptionDCR is seeking a Business Development Specialist to help support our efforts to energize interest, cultivate leads, and expand our market presence. Working closely with leadership, technical support, and implementation, the Business Development Specialist will drive lead generation, development, and qualify inbound leads...

  • Enrollment Specialist

    4 weeks ago

    Nashville, United States NDS Consulting Agency Full time

    Job DescriptionJob DescriptionEnrollment SpecialistNDS is an innovative and expanding Agency that is shaking up the sector! We are looking for go-getters with outstanding work ethics and the capacity to adapt to diverse situations. We provide a job opportunity with residual income and unlimited earning potential as well as a unique business culture. As an...

  • Enrollment Specialist

    2 days ago

    Nashville, United States Team United Consulting, LLC Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Team United we are committed to making a positive impact on peoples lives. Our mission is simple yet powerful: To help others everyday. Ensuring that every individual can access the care they deserve is our top priority. We are not just about policies; we are about people! Join us on this journey and stay...

  • Implementation and Adoption Specialist

    1 week ago

    Nashville, United States iScribeHealth Full time

    As an Implementation and Adoption Specialist, you will play a pivotal role in ensuring the successful implementation and adoption of our product by healthcare professionals. From the moment a contract is signed through implementation and beyond you will serve as the primary point of contact for our clients. This position will partner with all business areas...

  • Implementation and Adoption Specialist

    1 week ago

    Nashville, United States iScribeHealth Full time

    As an Implementation and Adoption Specialist, you will play a pivotal role in ensuring the successful implementation and adoption of our product by healthcare professionals. From the moment a contract is signed through implementation and beyond you will serve as the primary point of contact for our clients. This position will partner with all business areas...

  • Customer Lifecycle Specialist

    4 weeks ago

    Nashville, United States The Concinnity Company Full time

    Job DescriptionJob DescriptionAbout Concinnity Company:Cloud Concinnity® is the most functional and comprehensive clinical trial oversight software on the market: a single, secure platform where all meetings, documents and processes can be centralized, automated and monitored, generating a complete audit trail. We are passionate about our role in bringing...

  • Medical Receptionist-Bilingual

    1 month ago

    Nashville, United States Ear, Nose & Throat Specialists of Nashville Full time

    Job DescriptionJob DescriptionSalary: 16Our MissionAt Ear, Nose & Throat Specialists of Nashville, our aim is to provide unparalleled, competent yet compassionate otolaryngologic care to our patients regardless of race, ethnicity or religious beliefs. Patient involvement in the treatment plan is vital to the success of our interventions. We therefore place a...

  • Medical Assistant

    2 weeks ago

    Nashville, United States Concentra Full time

    Overview:Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can...