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Deskside Support Services Level 1

3 months ago


Las Vegas, United States Fusion HCR Full time

Fusion is in search of a Deskside Support Level I to assist with high-quality Digital Signage applications and systems. If you meet the qualifications, please apply or reach out to me directly

Responsibilities:

  • Experience with supporting Digital Signage applications and systems.
  • Some background with Imaging Windows workstations.
  • Windows SCCM Knowledge a plus.
  • Familiarity with Networking tools like LinkRunners and line toners.
  • Must be able to Lift or carry 50 pounds, unassisted.
  • Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
  • Repair and install various network peripherals.
  • Troubleshoot software/hardware problems through debugging, testing, and vendor assistance.
  • Troubleshoot diagnoses and identifies failing/failed components through use of testing procedures and diagnostic software.
  • Communicate resolution to appropriate IT staff and system users.
  • Support of PC hardware and software for the organization.
  • Research and resolve complex, technical user problems.
  • Consistent and regular attendance is an essential function of this job.
Minimum Qualifications:
  • 3 years prior experience with PC service and support.
  • Must have proficiency in the following software or system: MS Office, Windows 95/NT, XP, MS Exchange.
  • Must have previous experience connecting and installing software drivers associated with external printers.
  • Ability to perform basic printer repairs such as roller replacement.
  • Ability to install and replace desktop computer components.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends and holidays.
  • 21 years of age.
  • Proof of authorization/eligibility to work in the United States.
  • High school Diploma or equivalent.