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Deskside Support Services Level 1
3 months ago
Fusion is in search of a Deskside Support Level I to assist with high-quality Digital Signage applications and systems. If you meet the qualifications, please apply or reach out to me directly
Responsibilities:
- Experience with supporting Digital Signage applications and systems.
- Some background with Imaging Windows workstations.
- Windows SCCM Knowledge a plus.
- Familiarity with Networking tools like LinkRunners and line toners.
- Must be able to Lift or carry 50 pounds, unassisted.
- Ability for prolonged periods of time to walk, stand, stretch, bend, and kneel.
- Repair and install various network peripherals.
- Troubleshoot software/hardware problems through debugging, testing, and vendor assistance.
- Troubleshoot diagnoses and identifies failing/failed components through use of testing procedures and diagnostic software.
- Communicate resolution to appropriate IT staff and system users.
- Support of PC hardware and software for the organization.
- Research and resolve complex, technical user problems.
- Consistent and regular attendance is an essential function of this job.
- 3 years prior experience with PC service and support.
- Must have proficiency in the following software or system: MS Office, Windows 95/NT, XP, MS Exchange.
- Must have previous experience connecting and installing software drivers associated with external printers.
- Ability to perform basic printer repairs such as roller replacement.
- Ability to install and replace desktop computer components.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays.
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High school Diploma or equivalent.