Service Coordinator
4 days ago
Job Type
Full-time
Description
Position Overview:
Under the direction of the Director of Field Service, the Field Service Coordinator will be responsible for and drive the performance of the FSA team dedicated to serving our company's Field Service Technicians and Independent Service Providers (ISPs) in accordance with company policies and procedures. Responsibilities of the Coordinator will include all elements of daily team operations and performance, including managing team schedules and workloads, coaching, advising leadership on process efficacy and improvements, in alignment with delivering outstanding customer experiences.
Responsibilities:
•Collaborate with the service coordinator lvl II to ensure adequate service levels are met and service documentation is current.
•Provide service coordinator lvl III and Sr Sales Mgr weekly service/defect reports
•Manage parts inventory
•Manage parts ordering
•Take all inbound customer service calls (estimated to be about 15-20% of workload)
•Assist field technicians in troubleshooting
•Create service SOPs
•Manage open box inventory and refurbishment process
•Maintain parts lists and technical drawings
•Seek, promote, generate, and communicate potential sales leads to outside sales staff
•Assist in scheduling, organizing, and attending tradeshows
•Assist in maintaining showroom
•Conduct service training
General Sales Support:
•Cross train with Inside Sales Coordinators for coverage
•Become an additional contact for direct customer sales
•Assist Inside Sales Reps with managing sales duty overflow
•Assist and complete special projects as required
•Assist with customer visits to corporate offices or dealer meetings
•Communicate effectively and often with sales team, customers and all internal departments
•Prepare, manage, and ship sales materials to dealers.
•Assist with tradeshow set-up/teardown
Maintain Work Practices:
•All paperwork and database entries filled out completely and accurately
•Maintain work area to 5S standards as posted in work area
•Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts
Marginal Job Functions:
•Follow all related SOP's
•Other duties and responsibilities as needed
Requirements
Education:
•Associate degree or combination of equivalent of education and experience preferred
Experience:
•Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.
•1 - 3 years of experience in customer service preferred
Other Requirements:
•Proficient in Excel, Work, PowerPoint, Outlook, Internet
•Not required but strongly preferred: Experience in Microsoft CRM and SAP.
•Occasional domestic travel will be required
•Occasional field service work will be required
•Valid driver's license is required
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
•Health & Dental Insurance
•Company paid Life Insurance
•401(k)
•Paid Time Off benefits
•Product discounts
•Wellness programs
EOE/M/W/Vet/Disability
#ZR
Salary Description
$23.00 per hour
-
Patient Service Coordinator
3 weeks ago
Torrance, California, United States FYZICAL Therapy and Balance Centers Full timeFYZICAL Therapy and Balance Centers, the leading physical therapy company in the country, is seeking a highly skilled Patient Service Coordinator to join our team in Torrance, CA.Job OverviewThis exciting opportunity allows you to utilize your excellent communication skills and ability to multitask while working in a dynamic environment. As a Patient Service...
-
Dental Services Coordinator
3 weeks ago
Torrance, California, United States Torrance Dental Office Full timeTorrance Dental Office Job OverviewWe are seeking a highly skilled and motivated Dental Services Coordinator to join our team at the Torrance Dental Office.Job DescriptionThis role will involve coordinating patient care, managing financial transactions, and communicating effectively with patients and staff members. The successful candidate will be able to...
-
Relational Health Services Coordinator
3 weeks ago
Torrance, California, United States The Lundquist Institute Full timeWe are seeking a highly skilled Relational Health Services Coordinator to join our team at The Lundquist Institute. This is a full-time position that offers a competitive salary of $55,000 - $65,000 per year, depending on experience.Company Overview:The Lundquist Institute is a world-renowned research and medical center dedicated to improving human health....
-
Senior Staffing Coordinator
3 weeks ago
Torrance, California, United States Always Best Care Senior Service Full timeCompany OverviewAlways Best Care Senior Service is a leading provider of in-home care services, dedicated to delivering exceptional patient care and support. We are seeking a highly skilled and organized Senior Staffing Coordinator to join our team.Job DescriptionThe Senior Staffing Coordinator will be responsible for managing the work schedules of...
-
Staffing Coordinator
5 months ago
Torrance, United States Always Best Care Senior Service Full timeThe Staffing Coordinator is responsible for development and continual monitoring of the work schedules for Caregivers to meet patient care needs, adjusts staffing according to available staff and reports changes to appropriate supervisors, assure accuracy of the time reports, verify hours worked daily, bonus hours, overtime hours and benefit days, and...
-
Nurse Specialist
9 hours ago
Torrance, California, United States Providence Service Full timeOverviewWe are committed to delivering high-quality, compassionate care to patients with life-limiting illnesses. Our Hospice Program is designed to support patients and their families through this challenging time.Salary: $46.65-$73.84 per hour, depending on experiencePatient CareDevelop and implement individualized care plans that address patient's...
-
Torrance, California, United States Partner Engineering and Science Full timeWe are a leading engineering firm in the Commercial Real Estate industry, with over 1200 employees and more than 40 offices worldwide. Our mission is to provide top-notch services to our clients, and we're seeking a highly skilled Business Service Coordinator to join our team.About the RoleThis full-time position will support our Project Managers and...
-
Front Desk Service Coordinator
3 weeks ago
Torrance, California, United States Premier Infusion and Healthcare Services, Inc. Full timePremier Infusion & Healthcare Services, Inc. is a preferred post-acute care partner for hospitals, physicians and families in Southern California. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion & Healthcare Services...
-
Customer Service Rep
2 weeks ago
Torrance, United States FASTSIGNS Full timeFast-growing visual communications company seeks Customer Service Representative person with interest in Project Coordination. The successful candidate:* Serves as first point of contact for walk-ins, email, and telephone customers.* Works with management and support teams to satisfy customers and generate revenue in line with company's vision and values.*...
-
Customer Service Rep
3 weeks ago
Torrance, United States FASTSIGNS Full timeFast-growing visual communications company seeks Customer Service Representative person with interest in Project Coordination. The successful candidate: * Serves as first point of contact for walk-ins, email, and telephone customers. * Works with management and support teams to satisfy customers and generate revenue in line with company's vision and...
-
Senior Customer Service Rep
2 weeks ago
Torrance, United States FASTSIGNS Full timeFast-growing visual communications company seeks Customer Service Rep person with interest in Project Coordination. The successful candidate:* Serves as first point of contact for walk-ins, email, and telephone customers.* Works with management and support teams to satisfy customers and generate revenue in line with company's vision and values.* Responsible...
-
Senior Customer Service Rep
3 weeks ago
Torrance, United States FASTSIGNS Full timeFast-growing visual communications company seeks Customer Service Rep person with interest in Project Coordination. The successful candidate: * Serves as first point of contact for walk-ins, email, and telephone customers. * Works with management and support teams to satisfy customers and generate revenue in line with company's vision and values. *...
-
Care Coordinator
8 months ago
Torrance, United States FirstLight Home Care of Southern Maine Full timeCareer Opportunity Torrance, CA Care Coordinator Are you motivated, dedicated and dependable? Do you love to go above and beyond to help others? At FirstLight® Home Care, we’re dedicated to hiring people who have a passion for excellence. We are looking for individuals who believe in fostering teamwork and collaboration and who have a heart...
-
Developmental Services Coordinator
6 days ago
Torrance, California, United States momentum-formerly-ucpla Full timeJoin Our TeamMomentum-formerly-UCP LA is a leading provider of direct support services for individuals with developmental and intellectual disabilities. We are seeking a highly motivated and compassionate Early Intervention Teacher to join our Leaps and Bounds program.About the PositionThis is a unique opportunity to work with a diverse team of professionals...
-
Guest Services Coordinator
3 weeks ago
Torrance, California, United States Marriott Hotels & Resorts Full timeIn this exciting role as a Guest Experience Specialist at Marriott Hotels & Resorts, you'll have the opportunity to make a real impact on our guests' lives. We're not just looking for someone who can provide great customer service – we're seeking someone who can craft unforgettable experiences that leave a lasting impression. From guiding guests through...
-
Travel Coordinator Specialist
10 hours ago
Torrance, California, United States Express Employment Professionals Full timeJob Description:We are seeking a detail-oriented and enthusiastic Travel Coordinator to join our team. In this role, you will be responsible for planning and coordinating travel arrangements for clients, ensuring a seamless and enjoyable travel experience.Your expertise in travel planning, customer service, and hospitality will be essential in providing...
-
RN (Per Diem) - Pediatric Palliative Care
4 weeks ago
Torrance, United States Providence Service Full timeDescription This is a per diem/on call position supporting the Pediatric Palliative Care department. The Pediatric Palliative Care RN Coordinator has responsibility for coordinating the activities of all palliative care team members and organizing the weekly team conference. The RN Coordinator is the primary link to referring staff and physicians who are...
-
Administration Travel Coordinator
2 weeks ago
Torrance, United States Elwood Staffing Full timeWorld's Premiere Sushi Company franchises over 4,000 independently owned and operated food service counter is in need of an experienced Travel Coordinator. Company Profile. Located in Torrance, CA, world premiere sushi company is in urgent need of an Travel, Coordinator, Sales Representative, Hotel, Staffing
-
Administration Travel Coordinator
2 weeks ago
Torrance, United States Elwood Staffing Full timeWorld's Premiere Sushi Company franchises over 4,000 independently owned and operated food service counter is in need of an experienced Travel Coordinator. Company Profile. Located in Torrance, CA, world premiere sushi company is in urgent need of an Travel, Coordinator, Sales Representative, Hotel, Staffing
-
Freight Forwarding Coordinator
14 hours ago
Torrance, California, United States Pasona NA Full timeJob Title: Freight Forwarding CoordinatorJob Summary: We are seeking a highly organized and detail-oriented Freight Forwarding Coordinator to join our team at Pasona NA. As a key member of our logistics team, you will be responsible for coordinating the safe, efficient, and cost-effective transportation of goods.Key Responsibilities:Research and plan the...