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Business Process Analyst

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Leesburg, United States Kuraray America , Inc. Full time

Pathways Health Partners is an Accountable Care Organization (ACO) on the forefront of helping independent providers make the transition to Value-Based Care. Pathways operates a Medicare REACH ACO, a Medicare Advantage MSO, and a Commercial MSO responsible for approximately 16,000 patients throughout North-West/Central Florida. Our service area is The Villages, down to St. Petersburg, across to Mount Dora, and areas in between. Pathways also operates a robust hospital medicine group, manages several of its affiliated medical practices, and an insurance agency. Job Summary The Business Process Analyst works with internal clients in the development and facilitation of process improvement initiatives using tools and techniques designed to achieve sustainable change and continuous improvement. The Business Process Analyst will drive process excellence through continuous improvement by working and partnering with team members. Role and Responsibilities Works with internal clients in the development and facilitation of process improvement initiatives using tools and techniques designed to achieve sustainable and continuous improvement. Facilitates improvement work sessions with TVH members. Conducts current state assessments including interviews with process users, process observation and process mapping. Conducts periodic rapid improvement events to address areas of opportunity. Works with relevant stakeholders to ensure the processes are understood and adhered to timelines and compliance. Helps to promote a culture of process adherence through tracking and monitoring activities and acting on the results. Drives decisions by analyzing data and providing insights. Other duties as assigned. Qualifications and Education Requirements Education Requirements: Bachelor's degree in Business Management, Business Administration, Operation Management, Health Administration, Organizational Psychology, or Industrial Engineering preferred. Certification Requirements (preferred): Lean, Six Sigma, project management, and/or change management. A minimum of 3 years applicable experience in process improvement or similar healthcare administration and operations roles in which there were demonstrated results around improving workflow efficiency and/or user experience. Proven project management skills, with an ability to prioritize multiple complex projects, deliverables, and timelines via project management tools. Experience with project management tools (i.e., MS Project, etc.). Knowledge of MS Office tools such as Excel, PowerPoint, etc. Ability to clearly communicate complex information through a variety of written and verbal communication channels. Excellent organizational skills. Strong collaboration and problem-solving skills, especially in an ambiguous problem-solving environment. Ability to facilitate improvement group sessions. Preferred Skills Works well independently and has strong operational skills. Excels at customer service and has strong interpersonal skills. Strong organizational and time management skills. Demonstrates a positive attitude and maintains a positive corporate culture. Communicates effectively and has strong verbal, non-verbal, and written communication skills. Develops strong relationships with coworkers and other stakeholders. Learns quickly and has strong problem-solving and critical-thinking skills. Willingness to continually self-educate and grow professionally. Why Work for Pathways? Pathways Health Partners is a growing company based in Leesburg, FL. We are proud of our professional yet family culture with the executive team working daily alongside our team members. We provide competitive salaries, bonuses for all team members, and a benefits package that is second to none. Medical Insurance for Employee and Spouse/Significant Other paid 100% by Pathways Addition of family coverage for dependents at a fraction of the cost. 25K life insurance for employees 100% paid by Pathways Increasing Employee coverage or adding spouse/dependents at a fraction of the cost. Vision and Dental Coverage available at a very low cost for employees, spouses, and family. 401K retirement plan with 100% match up to 4% of annual pay. Paid holidays. Ample Paid Time Off (PTO) for vacation/sick/personal days. We look forward to speaking with you about this opportunity #J-18808-Ljbffr