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Billing Analyst
2 months ago
Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 76 power plants in operation and one under construction represents nearly 26,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states, Canada and Mexico. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.
The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.
Job Summary (includes but is not limited to the following, other duties may be assigned)
As a member of the Calpine Solutions Customer Care Department, Billing Analysts are responsible for ensuring prompt and accurate invoicing for customers. Billing Analysts analyze usage data in the system to determine what is ready for pricing and validate invoices prior to submitting to customers and troubleshoot exceptions, making themselves an essential part of the Customer Care Department workflow.
Job Responsibilities
Generate and Validate Invoices for Solutions’ customers (70%)
Review customer invoices and settlement files; ensuring prompt and accurate invoicing
Utilize strong excel skills (shortcuts, functions, formulas) to analyze large amounts of data quickly
Analyze usage data to determine what is ready for pricing and escalate erroneous or missing data
Verify each billing statement corresponds with the charges and rates verified by the analyst; Identify trends and exceptions that need additional analysis and troubleshoot
Complete new customer account attribute setup verification and ensure timely and accurate invoicing to meet ISO 9001:2018 requirements
Run monthly, weekly, daily reports to identify and work priorities and ensure account data is up to date
Maintain current billing processes running monthly, weekly, daily reports to identify and work priorities and ensure account data is up to date and assist with adding efficiencies and accuracy to billing process
Complete mass upload requests; complete testing for new applications and automation as needed
Provide back-up support for daily mail responsibilities; monitor mail equipment and report any malfunctions
Customer Service Communication (5%)
Respond to all action item emails within 30 minutes; maintaining effective working relationships
Provide a high level of customer service using strong written and verbal communication when communicating details pertaining to invoice and usage trends and troubleshooting exceptions
Collaborate daily with colleagues and Account Analysts to promptly respond to customer requests and priorities
Business Knowledge (15%)
Demonstrate the ability to work independently and maintain flexibility to adapt well to change
Maintain effective working relationships with other organizations in the company
Gain an understanding of systems and how the tasks at hand have a broader impact to the business
identify situations that need to be escalated and report them through the proper channels
Organizational Understanding (10%)
Be proficient in understanding and articulating the nuances of the assigned region
Provide training to new and developing employees
Practice high ethical standards; be accountable for such things as time, communication, statistics, organizational understanding and business knowledge
Job Requirements
Education Level –College
1 to 2 years office experience or combination of College Education and work experience
Organized and Detailed Oriented, Proactive and Self-Motivated
Good analytical and problem solving skills
Strong Verbal and Written Communication
Bilingual is a plus but not required
Salary Information
Salary range: $54,984.95 to $81,102.6
Additional Calpine Information
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to hrrecruitment@calpine.com. Determination on requests for reasonable accommodation are made on case-by-case basis.
Please view Equal Employment Opportunity Posters provided by OFCCP here
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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