Call Center Agent

3 months ago

Coppell, United States Triumph Financial Full time
Job Description Position Summary

The Client Experience Representative (CXR) is to deliver an excellent customer experience via phone, email and chat supporting transportation factoring & payment platform clients The ideal candidate will have experience in client service and will actively demonstrate commitment to client education, retention and teamwork.

Essential Duties & Responsibilities

  • Provide primary phone, email, and chat support for company inbound queues.

  • Engage in meaningful conversations with clients to ensure every interaction is fast, friendly and frictionless.

  • Ask appropriate questions and listen actively to identify areas for follow-up to better assist the client with their needs and resolve issues.

  • Provide first-contact resolution when troubleshooting inquires.

  • Holistically reviews client accounts, pending invoices and payments, A/R aging and interaction history.

  • Assists clients in resolving holds, delays, rejections and disputes as well as other related transactions or statuses such as disputes, open credits, post verifications NOA's and LOR's.

  • Train and support clients on how to use company web portals, processes, and other related systems according to best practices.

  • Introduce carriers to the various options for payment methods, as well as other Triumph services and offerings.

  • Assist carriers through new client onboarding process.

  • Accountable for achieving quality of service scores, schedule adherence, and call and/or ticket management.

  • Effectively communicates with team members, debtors, clients and management.

  • Maintains confidentiality of client information.

  • Performs other duties as assigned.

Experience & Education

The successful candidate will possess high-volume customer service skills. Additionally, the ideal candidate should possess the following:

  • Higher education degree or equivalent customer service experience (1-2 years) in a high-volume, professional environment.

  • Knowledge of freight, transportation, and/or logistics industry is preferred.

  • Accounts payable experience a plus, but not required.

  • Bilingual (Spanish) a plus.

Skills & Abilities Required

  • Highly professional phone etiquette.

  • Demonstrates commitment to problem solving and resolution.

  • Must be able to multi-task in a high volume in an operation center.

  • Ability to perform under deadline pressure.

  • Ability to analyze issues independently.

  • Excellent verbal and written communication skills.

  • Ability to understand and follow written and verbal instructions and directions given by manager.

Work Environment

The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

  • Ability to work in a confined area.

  • Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.

  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

  • Specific vision abilities are required by this job due to computer work.

  • Light to moderate lifting is required.

  • Regular, predictable attendance is required.

  • Add any travel or other physical requirements, as needed

#LI-CR1

Triumph Financial, Inc. and its subsidiaries, provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

  • Call Center Team Lead

    4 weeks ago

    Coppell, United States Vivid Seats Full time

    Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...

  • Call Center Team Lead

    3 weeks ago

    Coppell, Texas, United States Vivid Seats Full time

    About Vivid SeatsVivid Seats is a leading online ticket marketplace that connects fans to live events, artists, and teams. Founded in 2001, we're committed to building products that inspire human connections. Our company culture empowers employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data...

  • Call Center Team Lead

    3 weeks ago

    Coppell, United States Vivid Seats Full time

    Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...

  • Call Center Representative

    4 months ago

    Coppell, United States AAA - The Automobile Club Full time

    Call Center Representative - Roadside Assistance. As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the Roadside, Call Center, Representative, Technology, Insurance

  • Call Center Representative

    3 months ago

    Coppell, United States The Auto Club Group Full time

    Call Center Representative - Roadside Assistance. As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have th Roadside, Call Center, Representative, Technology, Insurance

  • Call Center Representative

    1 month ago

    Coppell, United States Vivid Seats Full time

    Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...

  • Call Center Associate- Nights and Weekends

    3 weeks ago

    Coppell, United States Vivid Seats Full time

    Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...

  • Call Center Associate- Nights and Weekends

    2 weeks ago

    Coppell, United States Vivid Seats Full time

    Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...

  • Call Center Associate- Nights and Weekends

    2 weeks ago

    Coppell, United States Vivid Seats Full time

    Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...

  • Call Center Associate- Nights and Weekends

    1 month ago

    Coppell, United States Vivid Seats Full time

    Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...

  • Call Center Associate- Nights and Weekends

    1 week ago

    Coppell, United States Vivid Seats Full time

    Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top...

  • Dental Benefits Coordinator

    2 weeks ago

    Coppell, Texas, United States Sonrava Health Full time

    Overview:The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, and coordinate emergency care (out-of-area and specialist referrals).ResponsibilitiesInteract with other departments to resolve...

  • Contact Center Trainer

    2 weeks ago

    coppell, United States Harris & Harris Full time

    Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Trainer to join our Training & Quality Assurance team. If you’re looking for a company that embraces the principles of respect, compassion and...

  • Contact Center Trainer

    2 weeks ago

    Coppell, United States Harris & Harris Full time

    Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Trainer to join our Training & Quality Assurance team. If you’re looking for a company that embraces the principles of respect, compassion and...

  • Contact Center Trainer

    2 weeks ago

    coppell, United States Harris & Harris Full time

    Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Trainer to join our Training & Quality Assurance team. If you’re looking for a company that embraces the principles of respect, compassion and...

  • Dental Benefits Coordinator

    4 weeks ago

    Coppell, Texas, United States Sonrava Health Full time

    Job Title: Treatment CoordinatorOverview:The ideal candidate for this position will be responsible for answering inbound telephone calls from members, providers, brokers/agents, and potential clients, providing information to members regarding dental benefits and provider network, and coordinating emergency care (out-of-area and specialist referrals). This...

  • Treatment Coordinator

    2 months ago

    Coppell, United States Sonrava Health Full time

    Overview: The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a...

  • Customer Service Rep

    3 months ago

    Coppell, United States Sonrava Health Full time

    Overview: The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a...

  • Reservation Center Representative

    2 weeks ago

    Coppell, Texas, United States Tangerine Salons Full time

    We are seeking a highly skilled and friendly Reservation Center Representative to join our team at Tangerine Salons. If you have excellent communication skills, a warm and welcoming demeanor, and the ability to multitask with ease, we want to hear from you!Key Responsibilities:Answer phone calls and greet guests with a smileEducate guests on our services and...

  • Quality Assurance Specialist

    2 weeks ago

    Coppell, Texas, United States Vivid Seats Full time

    About Vivid SeatsVivid Seats is a leading online ticket marketplace founded in 2001. We're committed to becoming the ultimate partner for connecting fans to live events, artists, and teams they love. Our company culture empowers employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and...