Treatment Coordinator

3 months ago

Coppell, United States Sonrava Health Full time

Overview:

The qualified candidate for this position will answer inbound telephone calls from members, providers, brokers/agents, and potential clients, provide information to members regarding dental benefits and provider network, provide eligibility information to provider network and coordinate emergency care (out-of-area and specialist referrals). Join a fun, friendly, and professional environment where we care greatly about our staff.

Responsibilities

  • Interact with other departments (or areas) to resolve patient and/or doctor inquiries
  • Assist in training new Customer Service representatives
  • Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
  • Provide information to members regarding dental benefits and provider network
  • Provide eligibility information to provider network
  • Coordinate emergency care (out-of-area and specialist referrals)
  • Interact with other departments (or areas) to resolve patient and/or doctor inquiries
  • Coordinate Language Assistance Program requests
  • Clerical duties and/or projects as assigned

Western Dental Brident offers a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full time status.

  • Paid Time Off (PTO)
  • Holiday Pay
  • Medical
  • Dental
  • Vision
  • Continuing education and advancement opportunities
  • 401 (k) plan
Qualifications:
  • Good verbal and written communication skills
  • Minimum of one year customer service experience in a Call Center environment
  • Prior sales experioence required

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