Customer Service Representative
1 month ago
Field Representative II, First Responder Print
POSITION PROFILE
Responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area.
Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service. Capable of device set-up and installation, preventative maintenance and routine service of assigned RICOH and 3 rd party manufacturer devices. Serviceable device types include printers and multi-functional devices as well as other assets supports as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.).
Responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
Job Duties and Responsibilities
· Works to ensure that the (SLAs) service level agreements between customer and RICOH are achieved.
· Responds to customer support requests and ensures they are resolved quickly, accurately, and professionally.
· Maintains an accurate asset list and location of managed devices with available printer fleet tools and databases.
· Replenishes and replaces consumables and supplies for devices at assigned locations.
· Responsible for the daily monitoring of device service and supply alerts, responding to and resolving service requests so device availability meets service level agreements.
· Supports continuous fleet optimization efforts through identification of over/under utilized, frequently serviced, and exception devices.
· Provides training on the use of RICOH equipment and features.
· Provide Team Member training on use of equipment and features and aid in mapping devices.
· Performs a full range of servicing and repair including troubleshooting, diagnostics, installation, component replacement, device "hot swap", removal, and retrofits on assigned equipment
· Documents all service calls and request using RICOH OFSC and customer (when applicable) systems.
· Utilizes support resources to minimize field service dispatch and then escalates issues to Level 2 support, as necessary.
· Proactively communicate to the customer the status of problem resolution
· Provide the end users with detailed remote access knowledge and document complete trouble shooting information.
· Assist in hot swap tasks needed to ensure users experience stays intact. Tasks may include providing and communicating jack numbers, IP addresses, and coordinating with end user to remap, as necessary.
· Report through established channels all network, application and workstation issues that are supported by the customer.
· Performs basic and advanced installations, sets up IP addresses, downloads printer drivers and provides customer training on supported devices.
· Adheres to IMACD process, coordinating and supporting functional tasks, managing, and communicating statuses in a timely manner
· Responsible for moving desktop printers to a new location only with approval through the SR process.
· Maintain an adequate supplies inventory level for devices and their volume requirements
· Responsible for supply ordering and maintaining appropriate PAR (Periodic Automatic Replacement) levels.
· Monitor and return unused and excess RICOH owned supplies as PAR levels dictate.
· Manage on-site hardware inventory.
· Manages printer procurement as required by the customer.
· Manages hot swap inventory.
· Documents and reports all fleet meter reads.
· Completes technical training on new equipment as assigned.
· Support inventory and implementation efforts
· Completes all required administrative tasks in an accurate and timely manner.
· Exhibits a professional appearance and positive demeanor.
· Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Typically requires:
· High School Diploma (or equivalent) with additional education preferred.
· IT Help Desk Support experience (application & hardware support) preferred.
· Technical Training & Certifications: HP Certifications preferred.
· Completion of Ricoh Learning Institute Courseware within specified timeframe as assigned/directed by management.
KNOWLEDGE, Skills And Abilities
· Excellent customer service skills
· Possesses strong interpersonal and verbal communications skills.
· Possesses excellent customer service skills including ability to follow up to ensure closure of issues and can communicate effectively.
· Good project management skills and ability to prioritize tasks
· Strong technical knowledge of network and site-specific printers
· Strong technical knowledge of company products
· Requires working knowledge of electro-mechanical devices, electrical circuitry, electronics, and varying levels of digital competency.
· Possesses methodical approach to resolving problems.
· Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.
· The technical aspect of this position requires following pre-established guidelines, using limited judgment. Judgment is used to analyze and determine the problem on the equipment (troubleshooting). It is also used in determining the need for routine servicing or parts to be installed.
Working Conditions, MENTAL AND PHYSICAL DEMANDS
· Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
· Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.
· Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
· Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)
· A fairly high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components .
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
#J-18808-Ljbffr
-
Customer Service Representative
2 weeks ago
San Antonio, United States Customer Service Representative Full timeSeeking aCustomer Service Representative for a direct hire opportunity in San Antonio, TX for our client a Global Logistics Company that offers sophisticated logistical solutions backed by the world's largest global logistics network. Essential Duties and Responsibilities: Entering Shipment Orders intoproprietary Transportation Management System. Check...
-
Customer Service Representative
1 month ago
San Francisco, United States UCSF Benioff Children's Hospital Full timeThe Customer Service Representative (CSR) is responsible for the intake of digital printing & copying, offset printing, and graphic design projects and general customer service in person, by phone, or through email. The incumbent handles various type Customer Service Representative, Customer Service, Representative, Retail, Healthcare, CSR
-
Customer Service Representative
1 week ago
San Francisco, United States Aramark Full timeDemonstrates active, personal, daily involvement, visibility, open-mindedness, and professionalism to Support Services, staff, internal and external customers, and suppliers. Maintains required departmental records, reports, and files in accordance w Customer Service Representative, Customer Service, Representative, Retail, Service
-
Customer Service Representative
2 months ago
San Francisco, United States CARSTAR Chilton Auto Body Full timePosition Title: Customer Service Representative Department: Operations Reports to: Location Manager Position Summary The Customer Service Representative is responsible for providing exceptional customer service to all customers and business partners of Chilton Auto Body throughout the repair process. Responsibilities Review with customers and walk-through...
-
Customer Service Representative
2 months ago
San Francisco, California, United States U - Haul Full timeU-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.Fill...
-
Customer Service Representative
3 months ago
San Francisco, United States Administrative Resource Options Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002536 Showing 1 location **Job Details** **Description** The **Customer Service Representative** provides high level customer service in a corporate environment that is professional, fast-paced and dynamic. **Essential Functions and Job...
-
Customer Service Representative
18 hours ago
San Francisco, United States Lucent Health Solutions, Inc. Full timeCustomer Service RepresentativeFull-Time, HybridRancho Cordova, CA, US Lucent Health, in Rancho Cordova, is seeking full time Customer Service Representatives, bilingual individuals preferred. The Customer Service Representative is in daily contact with members, clients, and providers, and are very often the initial contact with our office. A cheerful,...
-
Customer Service Representative
2 days ago
San Francisco, United States Lucent Health Solutions, Inc. Full timeCustomer Service RepresentativeFull-Time, HybridRancho Cordova, CA, US Lucent Health, in Rancho Cordova, is seeking full time Customer Service Representatives, bilingual individuals preferred. The Customer Service Representative is in daily contact with members, clients, and providers, and are very often the initial contact with our office. A cheerful,...
-
Customer Service Representative
1 month ago
San Francisco, United States Vortex Industries Full timeVortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with...
-
Customer Service Representative
1 month ago
San Francisco, United States Vortex Industries Full timeJob Type Full-time Description Vortex Doors, America's highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our...
-
Customer Service Representative
1 month ago
San Francisco, United States Pyxai, Inc. Full timeJob Description Do you have a good experience in customer service, managing incoming and outgoing calls, chats, and emails? Are you a proactive individual with excellent communication skills, great self-management skills, and the ability to thrive in a fast-paced environment? We are seeking a highly motivated and skilled customer service representative to...
-
Customer Service Representative
3 months ago
San Francisco, United States Conduent Business Services Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * San Francisco, California * Call Center * 54660 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients...
-
B2B Customer Service Representative
8 hours ago
San Francisco, United States TM Management Group Full time $43,000 - $53,000Job DescriptionJob DescriptionRather than being an all-service interactive marketing firm that doesn't have a specialty, we offer a dedicated suite of services done with exceptionally high standards. We focus on all industries in telecommunications, and our B2B Customer Service Representative team has enhanced knowledge of what works when representing a...
-
Customer Service Representative
2 days ago
San Francisco, United States Pls Financial Services, Inc. Full timeOverviewPLS: People. Location. Service PLS-which stands for People - Location - Service-is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and...
-
Customer Service Representative
3 months ago
San Francisco, United States Ferguson PLC Full time. Customer Service Representative - Showroom page is loaded **Customer Service Representative - Showroom** **Customer Service Representative - Showroom** locationsSan Francisco, CA time typeFull time posted onPosted Today job requisition idR-84993 **Job Description:** **Customer Service Representative** At The Bath + Beyond, we are the exclusive source for...
-
Customer Service Representative
3 months ago
San Francisco, United States Zenith American Full timeJob DescriptionJob DescriptionTitle: Customer Service Representative 1 Department: Service Center Bargaining Unit: OPEIU 29 Grade: 16 Position Type: Non-exempt Hours per Week: 40Position Summary:Provides customer service to participants, beneficiaries, union locals and providers regarding eligibility, benefits and claims status with routine...
-
Customer Service Representative
2 days ago
San Francisco, United States Spectraforce Technologies Full timeJob Summary Join us as a Bilingual Healthcare Customer Service Representative, where you'll play a crucial role in enhancing customer experiences with empathy and professionalism.What You'll Be Doing Do you have a passion for helping others and providing them with peace of mind? Whether you're quickly answering customer queries, compassionately consulting...
-
Customer Service Representative
11 hours ago
San Francisco, California, United States Mechanics Bank Full timeAbout the Role:The Banking Support Specialist is responsible for providing exceptional customer service and support to clients at Mechanics Bank. This role involves assisting customers with banking transactions, offering referrals for additional products and services, and delivering excellent customer service.Key Responsibilities:Perform routine banking...
-
Customer Service Representative
2 weeks ago
San Francisco, United States Aramark Full timeJob Description The Customer Service Representative position is responsible for providing exceptional service to customers in a professional manner. Handle incoming calls with the objective of one-call resolution. Facilitate and resolve issues with discrepancies and/or customer complaints to ensure consistent customer satisfaction. Responsible for auditing...
-
Customer Service Representative
3 weeks ago
San Francisco, United States Tendencys Innovatios Full timeOverview At California Check Cashing Stores, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring...
