Front Desk Associate, Part-Time
3 weeks ago
We're looking for a driven individual who is passionate about helping others to become our next Front Desk Associate This position is part-time, 2 days a week.
As a Front Desk Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist or front desk agent, would be a good fit for this role. However, regardless of experience, we're seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Responsibilities:
- Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
- Scheduling, screening, and confirming new appointments through inbound and outbound calling
- Provide customer resolution to any concerns or questions
- Communicate all relevant customer information to the Hearing Care Professional
- Collect and record customer payments
- Maintain the customer database by updating office records
- Inform the customer about hearing care accessory options
- Handle walk-ins for existing customers and support hearing aid maintenance and cleaning.
- Help run office promotions by participating in marketing, social media and special events
* Passable background check and drug test a condition of employment
Ideal Candidate:
- High school diploma or equivalent
- Administrative, reception, or customer service background
- Experience working in a healthcare setting is preferred
- Comfortable handling inbound & outbound calls
- Adaptable, detail oriented, takes initiative
- Motivated to help drive sales goals
- Proficient in Microsoft Office and Windows
- Pay starting at $15/hr
- Part-time hours: Tuesday & Thursday 9am-5pm
- Continuous training & support
- Work-life balance & brand recognition
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