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Front Desk Associate

4 months ago

Manitowoc, United States Miracle-Ear Full time
Job DescriptionJob Description

We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate  This position is part-time, 2 days a week.

As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.

Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist or front desk agent, would be a good fit for this role. However, regardless of experience, we’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.

Responsibilities:

  • Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience
  • Scheduling, screening, and confirming new appointments through inbound and outbound calling
  • Provide customer resolution to any concerns or questions
  • Communicate all relevant customer information to the Hearing Care Professional
  • Collect and record customer payments
  • Maintain the customer database by updating office records
  • Inform the customer about hearing care accessory options
  • Handle walk-ins for existing customers
  • Help run office promotions by participating in any marketing and social media initiatives

Requirements

Ideal Candidate:

  • Administrative background
  • Experience in a direct customer support role
  • Inbound/outbound calling
  • Scheduling appointments
  • Experience working in a healthcare setting

Benefits

  • Pay starting at $14/hr
  • Part-time hours: Tuesday & Thursday 9am-5pm
  • Continuous training & support
  • Work-life balance & brand recognition