Renewals Specialist

3 weeks ago

Atlanta, United States Document Crunch Full time

Document Crunch is on the lookout for a Renewals Specialist to join our growing team. The Renewals Specialist will play a vital role in managing customer relationships, ensuring satisfaction, and driving contract renewals. This is an exciting role as you will have the opportunity to be the founding member of our SMB renewals team.

You will be at the forefront of maintaining the strong partnerships we've built with our clients, helping them maximize the value of our AI-powered construction compliance platform and ultimately helping us drive our evolving SMB renewals strategy.

Who is Document Crunch?

We are a cutting-edge company building innovative AI tools that simplify construction contracts by quickly identifying critical risk provisions and provides teams with guidance to make great decisions throughout the entire project lifecycle. Our tools enable construction teams to get subject matter expertise- usually only gained through outside consulting - for a fraction of the cost. We empower the entire industry by identifying WHAT critical issues exist in contracts and documents, and WHY those critical issues matter, so the teams can make better business decisions without traditional overhead. We know that in order to achieve great things, you need a great team. We are a values-driven company and every single one of our "CRUNCHERS" go above and beyond to help our customers achieve success. A must for this position (and everyone on our team) is to stay true to our core values.

Requirements
Key Responsibilities:

  • Manage and facilitate the renewal process for existing SMB customers, ensuring timely contract renewals and standardization of our platform.
  • Drive innovation with our SMB renewals process and deliver an efficient model for our growing SMB business.
  • Build strong relationships with clients to understand their needs and provide proactive support during the renewal process.
  • Conduct regular check-ins with clients to assess satisfaction, address concerns, and identify upsell opportunities.
  • Collaborate with sales and customer success teams to ensure a smooth transition and ongoing customer engagement post-sale.
  • Utilize CRM tools to track interactions and manage the renewal pipeline effectively.
  • Develop strategies for customer retention and value maximization, focusing on long-term partnerships.
  • Educate clients on product updates, features, and best practices to enhance their experience with Document Crunch.
Skills and Qualifications:
  • 3+ years of experience in account management handling renewals, preferably within the construction technology sector.
  • Leadership experience running a team of renewals specialists is a major plus.
  • Strong interpersonal and communication skills to effectively engage with clients and build lasting relationships.
  • Ability to analyze customer feedback and data to inform renewal strategies and help drive our product road map.
  • Self-motivated and results-oriented, with a strong focus on customer success and retention.
  • Proficiency in Salesforce to track customer interactions and renewal processes.
  • Familiarity with construction industry challenges and compliance issues is preferred.
  • You will maintain and report an accurate rolling 120-day forecast of SMB renewals.
  • We are currently hiring in the Atlanta and Austin area. We want Crunchers in one of these locations to better facilitate periodic in-person meetings, get-togethers and training.
Benefits
  • Competitive salary and benefits package.
  • Close to the ground floor of an incredibly high-growth business
  • Substantial internal growth opportunities and emphasis on personal & professional development
  • Generous paid time off policy
  • World class medical, dental, and vision benefits
  • 401k
  • Participation in the employee stock option program
  • A collaborative culture that champions both professional excellence and personal development


We value diversity, equity, and inclusion in everything we do. It is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, marital status, veteran status, age, disability, pregnancy, sex, sexual orientation, gender identity or any other legally protected category.

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