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Expat Banking Center Manager-OMBP

4 months ago

San Antonio, United States Navy Federal Credit Union Full time

Overview

The Banking Center Manager supports the Overseas Military Banking Program. This role is an international assignment Defense Department (DoD) Contractor position responsible for a Military Banking Facility on the Guantanamo Bay military installation. Banking Center Managers (BCMs) operate fully on-site as business owners and are responsible for ensuring operational risk excellence of their banking center while fostering a customer-centric environment. The BCM's core responsibility is the day-to-day performance and overall operational management of the banking center. BCMs report to the Market Leader.

Responsibilities

Drive operations and customer experience by engaging team members on business strategy and performance results. Evaluate key performance indicators to identify opportunities for improvement. Execute risk and service delivery strategy by fostering collaboration between banking center team members, business partners and local Command officials. Conduct ongoing reviews to ensure optimal efficiency in cash management processes. Communicate the need to meet or exceed performance expectations while emphasizing the importance of long-term strategies and goals. Adhere to, enforce, and carry out internal and regulatory policies, procedures, and processes. Proactively identify and manage risk in business, product, and service transactions. Foster a customer-centric environment whereby team members are accountable for delivering an exceptional client experience. Responsible for servicing retail customers, private/official organizations, and onsite/offsite ATMs. Drive participation in community involvement and financial education opportunities. Ensure customers are connected to products/services that help them achieve their financial goals. Hold team members accountable to performance standards, customer experience expectations, and risk management strategy. Successfully resolve customer issues and escalations timely and professionally. Responsible for team member and customer safety. Observe, model and coach on proper execution of banking center risk and service strategy. Drive team member performance via continuous coaching, developmental opportunities, and documented performance plans. Actively participate in team member recognition opportunities. Effectively manage budgeted FTE, maintain a staffing plan, and consistently develop a talent pool.

Qualifications

* Minimum of three years banking supervisory experience building, leading, managing and coaching a team.
* Minimum of two years in the Banking Center Manager or Assistant Manager/Operations Manager role.
* Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve goals
* Excellent leadership, management and strong interpersonal skills. Ability to lead a culturally diverse group.
* Strong organizational, planning, decision making and time management techniques. Ability to analyze and interpret information.
* Strong communication skills (including verbal, non-verbal, written and presentation and active listening skills)

Desired Qualifications

* Undergraduate diploma, banking degree or equivalent desired, but not required.
* Personal or professional familiarity with U.S. military, Defense Department, and/or international communities desired, but not required.

Hours: Hours based on business needs

Location: Community Bank -Guantanamo Bay, Cuba

This job posting is for the Overseas Military Banking Program (OMBP) operated by Navy Federal Credit Union. The position is located in Guantanamo Bay, Cuba and will be supporting Navy Federal's contract with the Department of Defense to operate OMBP

Equal Opportunity

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.