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Membership Services Associate

3 months ago

Sarasota, United States YMCA of Southwest Florida Full time

Job Type Part-timeDescriptionPOSITION SUMMARY:This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.ESSENTIAL FUNCTIONS: Greet and serve members and guests Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.Give membership and program information to walk in and phone customers.High knowledge of program information at all times.Conduct facility tours as needed Answer telephones in a prompt courteous manner Understand and able to use phone system.Provide all needed information on phone messages taken and given to correct individual or forward on voicemail. Receipt money transactions and program sign-ups Member sign up and program registration all done correctly and in a speedy manner.Enter receipt information correctly for membership and programs.Be accountable for all money collected during your shift.Prepare end of shift deposits and reports Serve as Check-Point when needed Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program. Other Serve as liaison between members and program supervisorsHandle and solve member complaintsMake Coffee, Keep Member Lounge area tidyOpen and Close facility as appropriate for assigned shiftResponsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.Additional duties as assigned by supervisor RequirementsQUALIFICATIONS:Excellent verbal and communication skillsSuccessfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screeningOne to two years prior customer service experienceProfessional appearance and behaviorAble to prioritize and meet deadlinesAble to maintain confidentialityPositive attitudeMust be a self starter, with high energy and a positive attitudeAdhere to drug/alcohol/smoke free workplace policyCERTIFICATIONS AND TRAINING REQUIREMENTS:CPR and First Aid Certifications requiredCompletion of YMCA of the USA Child Abuse and Neglect classCompletion of the YMCA's Blood Borne Pathogens trainingStaff Safety Requirements/Cleaning ProtocolsAdditional training classes as recommended by Supervisor Salary Description 13.00 to 14.00 per hour