Customer Service Representative, Medical Store

1 week ago


Renton, United States Norco, Inc. Full time

Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

Greet customers in a professional and enthusiastic way

Answer telephone calls promptly

Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services

Manage a large amount of inbound and outbound calls in a timely manner

Follow call 'scripts' when handling different topics

Identify customers' needs, clarify information, research every issue and provide solutions

Keep records of customer conversations in Norco's electronic system in a comprehensible way

Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services

Demonstrate in-depth knowledge of products, placement, availability, price and use

Efficiently assess customer needs for product or services

Educates patients/clients on medical products and services

Process customer orders and accurately input customer orders into the computer

Perform other tasks as assigned or necessary

$21-$24/hr DOE

Qualifications:

High school graduate or equivalent

Excellent customer service skills

Strong phone and verbal communication skills along with active listening skills

Ability to multi-task, set priorities, and manage time effectively

Good typing and 10-key skills

Ability to sit for extended periods of time

Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position

Ability to occasionally lift and/or carry objects weighing up to 100 lbs.

Additional information:

Norco offers a competitive compensation/benefit package, including:

Employee Stock Ownership Plan (ESOP)

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Medical and Dependent Care Flex Accounts (FSA)

Life Insurance provided at no cost to employee by Norco

Supplemental Accident, Disease, and Life Insurance options

Employee Tuition Reimbursement

401(k) with Employer Matching

Wellness Program

Employee Discount on products sold by Norco

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