Service Writer

Overview:

We need a Service Writer with 3+ years of experience to provide personalized assistance on light maintenance and repair services, especially for our Express Maintenance service. At Performance Honda Fairfield, we value a Service Advisor who has extensive product knowledge and offers genuine advice to customers.

• Earn $55,000.00 to $75,000.00 Annually (Experience Based)
• Hours are Monday - Friday 7 am to 5 pm
• Alternating Saturdays 8 AM to 3 PM (Closed Sundays)
• Bilingual Is A Plus

Join our team at Performance Honda Fairfield Conveniently located near I-275 on Rt-4. We foster a positive and dynamic workplace where career growth and increased responsibility are prioritized with supportive guidance from our leadership team.

Why Choose Performance Honda Fairfield?

• The Service Shop is climate-controlled
• Well lit and clutter free workplace
• Locker room
• BRAN NEW Fully equipped service department break room
• Newly remodeled facility

Available Employee Benefits:

• Paid vacation and personal time off
• 401k retirement plans With a Generous Company Match
• Medical insurance
• HSA or FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Generous employee discounts on vehicles, parts, and services
• Ask about our Technician Tuition Assistance Program
• Coming soon: "Performance Tech Academy"

Service Writer:

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receiving in customers and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Calling customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a promise time for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the promise time and why; before the promised time for pick up
• Close all repair orders and review with customers as they pick up their automobiles

• 3+ years of Service (Writer) experience preferred
• High school diploma/GED required
• Competent level of computer literacy
• Substantial time management technique
• Have a general understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Possess a driving record that allows you to operate customer and company vehicles
  
• Performance Honda Fairfield is a drug-free workplace