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Director, Employee Engagement

3 months ago

St Paul, United States Professional Diversity Network Full time

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary Leads a team responsible for the development, implementation and ongoing management of employee engagement initiatives, programs and projects across the organization that drive Organizational Health Excellence, including but not limited to talent management, leadership development tools and resources, employee onboarding experience, and recognition programs. Effectively partners and collaborates with diverse cross functional teams to identify and implement engagement initiatives and programs to ensure Engagement and business strategies are met. Provides high level counsel and guidance to HR and executive business leaders on complex Human Resources topics including but not limited to state and federal compliance, workplace and escalated employee issues, Comcast policies and HR best practices. Ensures legal compliance, enhanced employee satisfaction and engagement in human capital initiatives. Provides leadership and direction for team, which may include multiple functional areas. Develops and implements strategy for functional area(s). May have responsibility for developing and managing budget. This role will report directly to the Vice President of Human Resources & Customer Experience.

Job Description Core Responsibilities High level HR consultation and guidance to Human Resources team and executive business leaders Collaborates with diverse cross-functional teams to identify and implement regular enhancements to engagement programs as part of continuous improvement efforts to drive Organizational Health Excellence Oversight of Talent Management Excellence and succession planning at the director and below level Oversight of key employee engagement programs, including performance management and employee recognition programs. Consults with HQ, Division, Region, and business unit leaders, develops and implements new initiatives and programs aimed at ensuring a positive employee experience in support of Comcast's talent strategy. Oversight of region Employee Resource Groups, ensuring alignment, compliance within budget, and proper leadership assigned to each ERG. Creates & deploys audience specific communication and education on engagement programs to promote positive outcomes. Uses data to identify and analyze operational challenges related to the workforce and to develop engagement solutions consistent with business realities. Oversight of labor mitigation strategies Drives leader and HR education and oversight of appropriate handling of workplace and employee escalations to ensure compliance with FMLA, ADA, FLSA, Title VII, state and all other employment regulations under state and federal law. Oversight of employee survey strategy and results to drive engagement initiatives and address trends and themes identified Ensures positive and respectful work environment through positive reinforcement, modeling desired behavior, providing adequate work tools and administering policies fairly and consistently. Conducts employee focus group sessions, employees surveys and interviews to obtain employee feedback. Identifies employee concerns and monitors overall employee satisfaction. Partners with leadership and employees to develop and implement action plans. Consistent exercise of independent judgment and discretion in matters of significance. Point of contact for compliance, active litigation, Employee Advisory Service team security, and the West Division Talent Management team Oversight of employee focus group sessions, employee surveys, and interviews to obtain employee feedback. Identifies employee concerns and monitors overall employee satisfaction. Participates in the strategy creation, development, and implementation planning of region and company initiatives and programs such as core labor, OHE updates, DE&I Initiatives, and training Additional Job Responsibilities/requirements Senior level HR experience required Experience leading people and cross functional teams required Experience managing organizational development or talent management programs. Experience leading diverse project teams to successful outcomes. Exceptional verbal and written communication skills. Strong organizational skills, follow through and demonstrated leadership. Ability to cope with change and work effectively in a matrixed and fast-paced environment. Self-motivated and able to work independently with minimal supervision. Team-oriented and works well in a collaborative environment. Expert with Excel, Access, Word, and PowerPoint. Demonstrated experience using data to develop engagement strategies. Consistent exercise of independent judgment and discretion in matters of significance. Labor Relations experience preferred. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. PDN-9c482c9b-09da-4eb2-a0f9-7c4d6013dea6 #J-18808-Ljbffr