Customer Service Representative

2 months ago


Pittsburgh, United States PSG Global Solutions Careers Full time

Apply now and our proprietary system will quickly have you in front of a live recruiter.
The Opportunity
Description
We're looking for a Customer Service Representative, working in Insurance industry in Pittsburgh, Pennsylvania, United States.

  • Build rapport and respond quickly to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message.
  • Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls.
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
  • Translate health and welfare and pension terms skillfully, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
  • Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information.
  • Maintain and document complete and accurate call and case notes in a professional manner
  • Participate in team meetings and training.
  • Perform other duties as assigned.

Our Client

Our client is a leading provider of comprehensive workforce and outsourcing solutions. With over 70 years of experience, they specialize in offering a wide range of services including consulting, staffing, recruitment, human resource management, vendor management, and outplacement.

Having established a global presence, our client has successfully catered to the needs of numerous Fortune 100 companies. They excel in providing staffing solutions for various sectors such as office services, call centers, light industrial, and electronic assembly.

Their commitment to delivering the highest quality workforce solutions is reflected in their strong reputation. They strive to offer the best opportunities to every candidate and ensure that organizations receive the most suitable workforce. This is achieved through their dedication to exceptional service, teamwork, and unwavering integrity.

Experience Required for Your Success
  • High School degree or GED required
  • Associate or Bachelor's degree is a plus
  • Experience working in a call center environment
  • Knowledge of health and welfare and/or defined benefit pension plans.
  • Ability to read, write and speak Spanish is a plus
  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
  • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
  • Ability to work in a structured environment - adhere to posted work schedule and breaks/lunches, following protocols
  • High level attention to detail, multi-tasking, and ability to organize work
  • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
  • Ability to work autonomously in a self-paced, self-motivated team environment
  • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
  • Ability to understand and follow oral and written instructions
  • Ability to type 30 words a minute

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?

  • Pittsburgh, United States Laurel Linen Service, Inc. Full time

    Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career...


  • Pittsburgh, United States Laurel Linen Service, Inc. Full time

    Job DescriptionJob DescriptionLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...


  • Pittsburgh, United States Mantra Management Group Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception with our team. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...


  • Pittsburgh, United States Mantra Management Group Full time $42,000 - $54,000

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception with our team. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will...


  • Pittsburgh, United States Hanna Holdings, Inc. Full time

    Customer Service Representative Job Responsibilities: Reporting to the Operations Manager of Howard Hanna Insurance Services: service insurance policies and claims and advise policyholders on agency standard insurance coverage. Account Representatives are accountable for agency retention. Representatives must support all business needs as they may relate to...


  • Pittsburgh, United States Highmark Full time

    This job resolves standard and occasional nonstandard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement. ESSENTIAL RESPONSIBILITIES En Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Healthcare


  • Pittsburgh, United States Hannacareers Full time

    **Location:** Pittsburgh, PA **Job Description:** Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Account Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they...


  • Pittsburgh, United States Citizens Financial Group, Inc. Full time

    Start Date: September 3rd 2024 When theres a question about your finances, you want answers and support fast. Our customers rely on our Contact Center Specialists to help them understand, and make sense of, general needs with their accounts includin Customer Service Representative, Customer Service, Representative, Retail, Skills


  • Pittsburgh, United States American Leak Detection Full time

    The Customer Service Representative at American Leak Detection of Pittsburgh is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Pittsburgh area. Benefits...


  • Pittsburgh, United States Turner Dairy Farms Inc Full time

    **JOB TITLE:** Customer Service Representative **JOB SUMMARY:** Turner Dairy is once again excited to add more talent to our team. Turner Dairy Farms, a family-owned company is looking for a career minded individual to fill a part-time Customer Service Representative position. The Customer Service Representative position will be responsible for...


  • Pittsburgh, United States Bluegreen Vacations Full time

    Location: Location: Customer Service Representative in Pittsburgh, PA by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The **Customer Service Representative** will serve two primary functions at the guest service desk in Simon malls. First, they will serve as the primary greeter for the GSD, engaging with customers...


  • Pittsburgh, United States CRJ CONSULTING LLC Full time

    Job DescriptionJob DescriptionJoin Our Team as a Customer Service Representative!Are you passionate about providing exceptional service to customers? Do you thrive in a dynamic and fast-paced environment? Look no further – our company is seeking a dedicated Customer Service Representative to join our team!Key Responsibilities:Respond promptly to customer...


  • Pittsburgh, United States American Leak Detection - Pittsburgh, PA Full time

    Job DescriptionJob DescriptionThe Customer Service Representative at American Leak Detection of Pittsburgh is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout...


  • Pittsburgh, United States Exemplum Inc. Full time $2,500 - $4,000

    Job DescriptionJob DescriptionWe are looking for a full-time, self-motivated Customer Service Representative to join our team!As a Customer Service Representative, your primary responsibility is to promote and represent our client's brand in retail settings. You will act as the face of our clients, interacting with customers, providing product...


  • Pittsburgh, United States Lifeworks Services Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsPittsburgh, Pennsylvania, USA time typeFull time posted onPosted 6 Days Ago job requisition idR-1763 **Build a meaningful career** At LifeWorks, we offer more than career opportunities, we provide career opportunities to make...


  • Pittsburgh, United States PSC Group Full time

    >> Customer Service Representative Customer Service Representative Summary Title:Customer Service RepresentativeID:238835State:PACity:PittsburghJob Categories:Admin Clerical, Entry Level, Human Resources, Manufacturing, QA Quality Control, OtherWorker Category:FTRG-Full-Time RegularDescription **Customer Service Representative Pittsburgh, PA** Petroleum...


  • Pittsburgh, United States 24 Seven Talent Full time

    Customer Service Representative -Contract length: 6 months -Location: Pittsburgh, PA -Max pay rate: $17/hr -Available Schedules: Shift 1: Sun/Mon/Wed/Thur/Fri, 1pm-10pm (off on Tues & Sat) Shift 2: Mon/Tues/Wed/Fri/Sat, 1pm-10pm (off on Sun & Thurs) Our client, a large retail brand, is seeking Customer Service Representatives to join their team in...


  • Pittsburgh, Pennsylvania, United States Innova Solutions Full time

    Position Overview:Innova Solutions is seeking a dedicated Customer Service Representative to join our dynamic team. This role is essential in delivering exceptional service and support to our clients.Key Responsibilities:As a Customer Service Representative, you will:Provide advanced analytics and reporting services aimed at enhancing and automating client...


  • Pittsburgh, United States 24 Seven Talent Full time

    Customer Service Representative-Contract length: 6 months-Location: Pittsburgh, PA-Max pay rate: $17/hr-Available Schedules:Shift 1: Sun/Mon/Wed/Thur/Fri, 1pm-10pm (off on Tues & Sat)Shift 2: Mon/Tues/Wed/Fri/Sat, 1pm-10pm (off on Sun & Thurs)Our client, a large retail brand, is seeking Customer Service Representatives to join their team in Pittsburgh, PA!...


  • Pittsburgh, United States 24 Seven Talent Full time

    Customer Service Representative-Contract length: 6 months-Location: Pittsburgh, PA-Max pay rate: $17/hr-Available Schedules:Shift 1: Sun/Mon/Wed/Thur/Fri, 1pm-10pm (off on Tues & Sat)Shift 2: Mon/Tues/Wed/Fri/Sat, 1pm-10pm (off on Sun & Thurs)Our client, a large retail brand, is seeking Customer Service Representatives to join their team in Pittsburgh, PA!...