Customer Service Representative
4 weeks ago
Customer Service Representative
-Contract length: 6 months
-Location: Pittsburgh, PA
-Max pay rate: $17/hr
-Available Schedules:
Shift 1: Sun/Mon/Wed/Thur/Fri, 1pm-10pm (off on Tues & Sat)
Shift 2: Mon/Tues/Wed/Fri/Sat, 1pm-10pm (off on Sun & Thurs)
Our client, a large retail brand, is seeking Customer Service Representatives to join their team in Pittsburgh, PA
Responsibilities:
• Work with internal and external partners (e.g., store support, shipping companies, other customer engagements) over the phone, email, and/or chat to support issue resolution, share knowledge, and complete queue work.
• Provide support to customers regarding orders, payments, price adjustments, returns/exchanges, loyalty accounts and gift cards, ensuring their needs are met accurately and efficiently.
• Take ownership of significant issues or uncertainties that arise during customer calls such as trouble-shooting technical issues, reporting sensitive concerns, and investigating potential incidents. Appropriately log all information.
• Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
• Uses strong customer service ability to provide value added services in a timely and accurate manner.
Qualifications:
• High School diploma or equivalent.
• Outstanding telephone and interpersonal skills.
• Excellent computer skills and proficiency with Microsoft Office.
• 1-3 years of customer service experience preferred.
• Must be able to handle multiple tasks at one time with a high attention to detail.
• Exemplary oral and written communication skills, in addition to phone etiquette.
• Must possess good judgment and ability to make independent decisions within department protocols.
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