Customer Service Representative

4 weeks ago


Pittsburgh, United States 24 Seven Talent Full time

Customer Service Representative

-Contract length: 6 months

-Location: Pittsburgh, PA

-Max pay rate: $17/hr

-Available Schedules:


Shift 1: Sun/Mon/Wed/Thur/Fri, 1pm-10pm (off on Tues & Sat)

Shift 2: Mon/Tues/Wed/Fri/Sat, 1pm-10pm (off on Sun & Thurs)


Our client, a large retail brand, is seeking Customer Service Representatives to join their team in Pittsburgh, PA


Responsibilities:

• Work with internal and external partners (e.g., store support, shipping companies, other customer engagements) over the phone, email, and/or chat to support issue resolution, share knowledge, and complete queue work.

• Provide support to customers regarding orders, payments, price adjustments, returns/exchanges, loyalty accounts and gift cards, ensuring their needs are met accurately and efficiently.

• Take ownership of significant issues or uncertainties that arise during customer calls such as trouble-shooting technical issues, reporting sensitive concerns, and investigating potential incidents. Appropriately log all information.

• Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.

• Uses strong customer service ability to provide value added services in a timely and accurate manner.


Qualifications:

• High School diploma or equivalent.

• Outstanding telephone and interpersonal skills.

• Excellent computer skills and proficiency with Microsoft Office.

• 1-3 years of customer service experience preferred.

• Must be able to handle multiple tasks at one time with a high attention to detail.

• Exemplary oral and written communication skills, in addition to phone etiquette.

• Must possess good judgment and ability to make independent decisions within department protocols.



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