Shift Supervisor

3 weeks ago

Colorado Springs, United States Salvation Army Full time
Job Title: Shelter Shift Supervisor

FLSA Status: Full Time - non-exempt
Reports to: ProgramManager

Rate of Pay: $21/hour

ClosingDate: 7/03/2024

Benefits:Standard; Part-Time, Non-Exempt employees are eligible for but not limited to the following:

  • Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire; sick time accrual ispro-rated for part-time hours.)
  • Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment; vacation accrual is pro-ratedfor part time hours.)
  • Pension Plan (after one year of continuous service) with at least 21 hours worked per week.
Essential Functions:
  • Work with Clients regarding Client complaints & issues.
  • Work with Clients regarding following policies and procedures.
  • Responsible for training of new hires, volunteers and temporary staff on your delegated work shift or as assigned by Shelter Programs Manager.
  • Responsible to ensure staff are following TSA policies and procedures for the shelter.
  • Ensure that staff and volunteers are responding and treating all clients with respect.
  • Work with Shelter Director to create weekly work schedule.
  • Schedule any training needed for new hires, volunteers and temporary staff.
  • Will be the contact person for staff who may call off sick or unable to work their shift and responsible to fill that position with another staff person .
  • Responsible to contact the Shelter Director in the event of inclement weather to determine shelter hours/early check ins etc. For the day.
  • Informs/communicates to the Shelter Director of events that involved the police or emergency services with the clients of the shelter or other serious events.
  • Ensure that outside perimeters are clear and clean, and all doors are locked.
  • Ensure that the shelter has enough bedding/blankets etc. for all clients.
  • Interact with and monitor clients' behavior and maintain good rapport by providing excellent customer service.
  • Encourage clients to comply with facility policy and procedures.
  • Make frequent rounds throughout entire facility including: perimeter of the building, all bunk areas, bathrooms, patio, and kitchen. Monitor clients and the facility via security cameras, screenings and rounds.
  • Complete logs, incident reports and all other required documentation.
  • Respond appropriately to situations of child abuse and neglect. Make calls to Police, Fire Department, Department of Human Services, or other first responders as directed.
  • Observe and report irregularities regarding client behavior or building or security issues as necessary.
  • Act as the liaison with police and other emergency services.
  • Employ crisis prevention and intervention if a conflict occurs.
  • Maintain a strength based and client centered approach.
  • Monitor clients progress towards their goals.
  • Model appropriate social skills with clients throughout the shelter environment.
  • Provide encouragement and moral support to clients.
  • Maintain proper personal and professional boundaries.
  • Perform basic front desk duties to include, answering phones, filing, data entry, monitor video surveillance cameras, and fire prevention/detection alarm notification system.
  • Distribute supplies, medications and other belongings to clients as needed.
  • Give high priority for the welfare of all the clients.
  • Maintain a professional appearance at all times.
  • Assist in the gathering and recording required information from all clients.
  • Understand all policies and procedures for the center and implement in daily work.
  • Accurate collection of vital statistics during intake and discharge of clients.
  • Maintain accurate attendance records of all clientele.
  • Maintain supplies necessary to front desk operations.
  • Ability to be comfortable working with a diverse population.
  • Ability to perform intake and exits of clients.
  • Ability to inform a client he/she must leave based on his performance and assist bagging up their personal belongings when necessary.
  • Ability to enter intake information into two databases and assign beds.
  • Ability to search belongings in a proper manner.
  • Oversee or perform daily operation of shelter tasks to include cleaning, laundry, and set up the kitchen for meals and serving the meals. Cleaning of the front desk area to include the staff bathroom.
  • When required will perform drug/alcohol testing on clients
  • Responsible to adhere to and implement policies of the RJMC and those of The Salvation Army.
  • Perform other duties as assigned.
  • If the position includes driving responsibilities, must be 21yrs of age, with a valid Colorado State Drivers liscense. An annual MVR will be processed in accordance with The Salvation Army's policies.
Education and Work Experience:
  • High School Diploma or equivalent required
  • Experience working with people
Knowledge, Skills and Abilities Required:
  • Ability to read and write in the English language
  • Ability to use a fax and multi phone lines
  • Ability to file, do data entry, and have basic clerical skills
  • Ability to de-escalate a potential crisis
  • Ability to handle high levels of stress effectively in a busy environment
  • Ability to multitask and possess strong interpersonal skills
  • Must maintain a high level of confidentiality
  • Ability to conduct effective pat downs of clients
  • Must be articulate, even tempered, and have keen observation skills
  • Ability to interact effectively and tactfully with staff and clients
Software-related skills:
  • Microsoft Word, Outlook & Excel
  • Working knowledge of integrated database applications
  • The ability to use new software programs with basic training


The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Acknowledgement of Religious Purposes of The Salvation Army

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements: (Edit as applicable)

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

Statement of Confidentiality:

The FHC Shift Supervisor occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of the Intermountain Division in all job-related matters.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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