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Shift Supervisor Colorado Springs Airport
3 months ago
Location: Colorado Springs Airport
Pay: $18/hour
Shifts: Below is schedule we are looking to fill.
Sunday - Off - Monday- 7am-3:30pm, Tuesday/Wednesday - 3pm-11pm Thursday- Off Friday/Saturday - 11pm-7am
The shift supervisor is responsible for overseeing the daily operations of all the specified departments on site. They will assist the cashier on duty by performing cash transactions and providing excellent customer service. The Supervisor ensures proper ticket handling and guest payments while delivering service that exceeds our customer/client’s expectations. The supervisor is responsible for taking payments and assisting guests as they enter or exit the property. The Cashier works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that cash handling procedures as well as safety standards are met at all times.
Key Responsibilities
- Responsible for performing cash transactions with accuracy and precision
- Keeping your cash organized and knowing what you have on hand
- Ensuring your cash and tickets are sorted throughout the day
- Preparing your cash control/summary sheets with accuracy and neatness
- Reporting all overages and shortages
- Making sure you plan ahead to have adequate change on hand
- Completing all Reimagined documents completely, accurately and neatly
- Responsible for keeping work environment neat and organized at all times
- Cleaning and organizing the interior of booth
- Cleaning the booth windows
- Ensuring the signage and equipment on the lot is continuously wiped down and free of vandalism and graffiti
- Walking through the parking lot and picking up any excess garbage and changing bags in garbage cans
- Ensuring supplies are properly stacked and organized at all times
- Responsible for maintaining a safe and secure work environment
- Ensuring the windows and doors are locked and cash is taken with you if you have to leave the booth for any reason
- Securing your monies and control sheets by putting them in a deposit bag and keeping it secure prior to their deposit
- Report all odd occurrences or strange persons on the lot to your supervisor immediately
- Responsible for being punctual and ensuring that your timecard is punched at the beginning and end of your shift
- Adhering to the Reimagined Parking dress code for proper attire and grooming
- Responsible for adhering to all company policies and procedures
- Resolving customer complaints quickly and efficiently
- Providing exceptional customer service by being pleasant, courteous and helpful to customers
- Greet arriving and departing guests in a friendly and courteous manner
- Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
- Issue and or collect visitor parking tickets
- Match visitor ticket forms when original tickets cannot located
- Complete shift/daily reconciliation of receipts, cash, and charges; accurately account for all funds within cashier drawer
- Perform revenue drops following specific location procedures
- Maintain a clean, orderly, and safe work area in and around the cashier’s booth
- Answers telephone in a prompt and courteous manner, when required
- Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
- Communicate professionally at all times with guests, client, and teammates
- Other duties as may be assigned
Skills, Knowledge and Expertise
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
- Ability to learn quickly and use sound decision making to thrive in fast-paced environments
- At least 18 years of age
- Basic math skills
- Experience with cash handling is an asset
- Previous customer service experience, preferred
Benefits
- Comprehensive Medical, Dental, and Vision Plans.
- Life and Disability Insurance
- 401K Plan with Generous Employer Match and Immediate Vesting
- Generous Paid Time Off (PTO)
