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Direct Customer Service Representative

4 months ago

Brooklyn, United States Crosstown Solutions Full time
Crosstown Solutions is a rapidly growing, innovative business consulting firm on a mission to revolutionize the consumer experience. We provide an unmatched experience for all of our consumers, thanks to our remarkable Direct Customer Service Representative team. We are a family, and it is this bond of trust, interdependence, and responsibility that enhances our ability to achieve recurring success. Our ability to function as a cohesive Direct Customer Service Representative and sales team ensures that we offer our associates and our client's unlimited growth and business development.

If you have a great attitude and outgoing personality, we'll provide all the necessary tools to be successful. Our office has a very energetic, competitive, and fun environment.

We Are Looking For A Direct Customer Service Representative Who Is:
  • Reliable: 100% integrity, responsible, and winning attitude
  • Consumer-centric: Enjoys interacting with others and making someone's day
  • Versatile/flexible: Ability to roll with the punches, think swiftly on your feet, close a sale in needed, and develop brilliant solutions
  • Achievement-oriented: Thrives on taking challenges head-on to accomplish set sales goals
  • Autonomous/Independent: Works exceptionally well with minimal direction
  • Innovative: Creative with the ability to think outside the box
As A Company We Are:
  • Growth-oriented: We are competitive and want to see infinite growth for our team members
  • Performance-oriented: We want to see all of our Customer Service Representative and Sales Associates achieve their highest potential
  • People-oriented: We are supportive, family-oriented, and fairness-focused
  • Team-oriented: We are an upbeat, inclusive, and collaborative environment
As A Direct Customer Service Representative You Will:
  • Meet with customers directly on a daily basis to review available products and services and initiate the sales process
  • Ensure accurate entry of customer contact information
  • Maintain a positive and cheerful attitude when working with a variety of customers
  • Handling all questions and inquiries from new and potential customers face to face
  • Exceed targets and sales goals by upselling and promoting new products and/or services
  • Resolving customer issues in a friendly, helpful way
  • Assist the sales team in acquiring and retaining new customers
  • Maintain comprehensive knowledge of our clients or sales promotions by attending client meetings


This is a full time, in-office position based in Brooklyn, New York. We are looking for candidates that are able to start immediately, so you must be local to the area.

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