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CUSTOMER SERVICE REPRESENTATIVE - EDUCATION Part Time ( Thursday & Friday ) $17.50 - $18 an hour, approximately 16 hours per week, (8:00 to 4:00 pm) Would you like to coordinate Education programs with clients and work with children and animals? Come join our team at the world renowned Helen Woodward Animal Center The Customer Service Representative will provide high quality customer service to Education department clients and all other visitors. Responsibilities include: Effectively communicate Center policies and procedures to the public in a positive manner. Promptly respond to all communications, including but not limited to email, phone calls, voice mail, and face-to-face contacts. Coordinate Education programs with client schedules, creatively scheduling multiple on-site and off-site programs. Oversee program accounting and revenue, maintaining accurate and complete electronic and hardcopy files. Stay knowledgeable and current on all Education programs and assist with marketing and preparation. Assist with camp operations and campers' behavioral issues during camp. Attend to the safety and well-being of animals and guests. Maintain compliance with Center policies and procedures. Participate in Center activities and events as required. POSITION REQUIREMENTS FOR CUSTOMER SERVICE REPRESENTATIVE: High school degree or equivalent required. One year previous customer service experience preferred. Excellent verbal and written communication skills with a high level of attention to detail. Computer literate. Experience working with children and adults in a group setting preferred. Excellent planning, organizational, prioritizing, and time management skills. Strong interpersonal and customer service skills along with professionalism, courtesy, tact, and sound judgment. Ability to work well under pressure and handle multiple tasks simultaneously. Creative conflict-solving skills necessary. Ability to use positive techniques for handling disruptive people of any age. Valid CA driver's license and good driving record. Employee must demonstrate ability to work effectively with others by sharing ideas in a constructive and positive manner, listening to and objectively considering ideas and suggestions from others, keeping commitments, and addressing problems constructively. Employee must demonstrate regular and consistent attendance and punctuality. As this position may require driving duties, employee must possess a valid CA Driver's License and complete a Driver Information Form, providing a recent DMV Driving Record Report and proof of insurance; employment contingent upon the completion and acceptance of this form. Helen Woodward Animal Center is a smoke-free environment. Smoking is not permitted in any HWAC building or vehicle. #J-18808-Ljbffr
