Denny's Host

1 month ago

Salem, United States Denny Full time
Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Front of the House

  • Suggesting new menu items from our limited time offerings.
  • Cleaning, completing side work, and organizing supplies as needed.
  • Proactively assisting other team members without being asked.
  • Providing total guest satisfaction.
  • Greets and welcomes all customers immediately upon arrival and verifies the number in their party.Determines special needs, e.g., high-chairs, special menus.
  • Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day.
  • Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
  • Handles incoming telephone calls immediately and takes to go orders as appropriate.
  • Maintains proper supply of clean menus.
  • Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
  • Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
  • Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately.
  • Busses and cleans guest tables in the dining room.
  • Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.


Back of the House
  • Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
  • Complete the sign off process on all To-Go receipts.
  • Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
  • Prepare drinks for the waitstaff to help improve Speed of Service and table turns.
  • Cleaning, completing side work, and organizing supplies as needed.
  • Performing other work-related duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
  • Superior Customer Service Skills
  • Superior Communication Skills
  • Must be able to read and write in the English command
  • Must have good mathematical skills
  • Must have the dexterity to manage a cash box
  • Must be a multi-tasker to manage numerous of task simultaneous
  • Must be organized and detailed

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