Restaurant Host

4 weeks ago


Salem, Massachusetts, United States The Hotel Salem Full time

We are seeking a skilled Restaurant Host to join our team at The Hotel Salem in Salem, MA. As a key member of our front-of-house team, you will be responsible for providing exceptional hospitality to our guests. Your primary duties will include warmly welcoming guests, utilizing technology to manage reservations and seating, and communicating with servers and managers to ensure seamless service.

Responsibilities:

  • Warmly welcome guests by opening the door, smiling, and making eye contact as they enter the restaurant
  • Utilize technology to make reservations, operate a wait, and assist guests, all while maintaining a personal touch with the guest
  • Seat guests at their own pace, handing the appropriate menu(s) to each guest after they're seated
  • Communicate with servers and managers regarding the availability of tables, the seating of large parties, or special requests so that guests receive seamless service
  • Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues to ensure overall guest satisfaction
  • Work as a collaborative team to coordinate service between the first-floor restaurant and our rooftop restaurant
  • Help other departments as needed by running food, bussing tables, and a variety of other tasks with the goal of great guest service

Qualifications:

  • English fluency
  • Basic computer skills
  • Ability to work in a high-volume, fast-paced work environment


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