Customer Service Representative

2 weeks ago


Holyoke, United States Citizens Full time

About the Role We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Citizens Bank. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients. Key Responsibilities Provide personalized service to customers, responding to their needs and resolving issues in a timely and professional manner. Process transactions, including cash and digital payments, and maintain accurate records. Work collaboratively with colleagues to achieve team goals and objectives. Stay up-to-date on bank products and services, and provide recommendations to customers as needed. Meet or exceed sales and referral goals, and contribute to the growth and success of the branch. What We Offer A competitive salary and benefits package, including medical, dental, and vision coverage. A comprehensive training program to help you develop your skills and advance your career. A supportive and collaborative work environment, with opportunities for growth and professional development. A commitment to community involvement and volunteerism, with paid time off for community service. Requirements High school diploma or equivalent required; associate's or bachelor's degree preferred. Minimum of one year of customer service experience, preferably in a banking or financial services environment. Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people. Ability to work in a fast-paced environment, with multiple priorities and deadlines. Preferred Qualifications Previous experience in a banking or financial services environment, preferably in a customer-facing role. Knowledge of bank products and services, including deposit and loan products. Ability to work independently and as part of a team, with a strong focus on customer satisfaction. Why Work for Citizens? Citizens Bank is a leading financial services company, committed to providing exceptional customer service and support to our clients. We offer a competitive salary and benefits package, a comprehensive training program, and a supportive and collaborative work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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