Customer Success Manager
3 weeks ago
Neara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy transition. Our 3D digital network model enables utilities to simulate various scenarios and make informed decisions to protect their assets and communities.
We are excited to hire our next Customer Success Manager here at Neara. Customer Success Managers are the ones ensuring that clients do not just buy our company's software but foster lasting relationships with customers, ensuring their success over time.To accomplish this, they talk with clients, understand their processes and goals, define and complete objectives, and provide training sessions.
Our training is fast-paced, designed to bring you up to speed on our software along with our related processes, you will be joining our customer success team to work directly with new customers. This position will require a large amount of learning on behalf of the candidate to be proficient with the industry, our products and the value it offers. We are looking for individuals who can quickly learn the domain knowledge and become experts in the technical aspects.
Some of the things you will contribute to:
- Meet with clients at the completion of the sales cycle to turn opportunities into implementation projects
- Lead a comprehensive training program with a focus on practical use cases tailored to client needs and defined implementation stages.
- Engage in 1-1 sessions, setting up meetings, and onboarding diverse groups to align with client lifecycle management.
- Utilize MixPanel metrics and strategic internal meetings to inform decision making and ensure alignment with sales.
- Proactively monitor customer usage, provide value-added insights and conduct pre-calls before client meetings to drive continuous improvement.
- Manage customer engagement and outreach including highlighting company events, marketing campaigns, and communicating product and development roadmaps.
- Effectively convey new features and overarching plans through various channels to ensure client understanding and satisfaction.
- Perform configuration or customization required by the project scope
- Test and provide final QA/QC of project deliverables before a client is ready to go live
- Report on project status to leadership
- Python scripting or equivalent programming would be a huge bonus for this role - but not essential
- Electric utility industry and / or GIS/CAD experience
- Clear communication and collaboration with the broader Neara team
- Self-motivated, solutions-driven, detail-oriented, and organized
- Experience troubleshooting and resolving hardware and software issues
- Proficient in cloud-based applications
- Make product enhancement requests based on current, and future software capabilities
- Experience with programming, PLS CADD and / or LIDAR highly advantageous
- Competitive salary + ESOP
- Health, vision, dental and 401K
- Excellent PTO Offering
- Flexible hours and working arrangements
- The real benefit is working on a genuinely complex, innovative and industry leading product making a genuine difference in the world around us.
To apply, please use the online application link below. Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply. We will endeavour to give you an update on your application within 7-10 working days.
Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.
** No agencies or third party service providers please **
Questions? Email talent@neara.com.
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