OEM Field Service Engineer

3 weeks ago

Kent, United States The Ladders Full time
Astronics Subsidiary

Location

Description

Astronics Connectivity Systems and Certification (formerly Telefonix PDT and Astronics Armstrong Aerospace) serves as the experienced, global market leader for in-flight entertainment and connectivity (IFEC) solutions for aircraft. As a systems certification provider, Astronics CSC has worked on over 100 projects for industry partners to upgrade commercial and business aircraft with new passenger power systems, IFEC navigation, communication and flight safety systems. Additionally, Astronics CSC offers proven IFEC hardware systems, flexible design platforms, high customer satisfaction, and long-term relationships with industry leaders to help make the connected aircraft a reality. The company now employs over 300 employees, and is a six-time recipient of Chicagos Best and Brightest Employers to Work For award.

Frequent Onsite Work OEM Field Service Engineer.

Must be within 1 hour commute of Savannah and willing to be onsite.

Job Functions/Purpose

Provides high level, visible customer support through the performance of on-site installation support, as well as overseeing any necessary diagnoses, troubleshooting, service, and training to the customer.

Key Responsibilities: The description below is not intended to an exhaustive list of responsibilities, and they will change from time to time. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the employer.
  • Serve as the primary support point of contact for all communication with assigned customers, manage customer expectations, and act as their internal advocate for the design, production, and oversight of the installation of In-Flight Entertainment and Cabin Management Systems (IFE/CMS) onboard private, government and commercial applications.
  • Maintain continuous communication with customers and between departments within the organization, ensuring both are equally represented.
  • Interact with sales, engineering, production, and other members of the cross-functional team to focus on the delivery of new or enhanced products and improve customer satisfaction.
  • Instructs customers in the operation and maintenance of the system.
  • Trains customers on how the system works.
  • Frequent travel
  • Assists with sustainable engineering by providing feedback on issues and solutions.
  • Rotatable on-call AOG support and quick reaction to customer technical needs.
  • Assist other areas to maintain product airworthiness and functionality.
Job Requirements

Education/Experience
  • Associates degree in computer science or engineering.
  • Minimum 3 years field experience
Competencies
  • Communication Proficient
  • Collaboration Skills
  • Customer/Client Focus
  • Organizational Skills
  • Ethical Conduct
  • Personal Effectiveness/Credibility
  • Time Management
Physical

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The employee occasionally works near moving mechanical parts or is exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An offer of employment is contingent on successfully passing a drug test and background check, and applicants who do not successfully pass both the drug test and background check will not be considered for employment.

Astronics CSC offers a competitive benefit package which is available to full-time employees. Part-time employees may be eligible on a pro-rated basis for the benefits listed.
  • Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity.
  • Save for the Future - 401K & Employee Stock Purchase Plan
  • Find Balance - Employee Assistance Program & Wellness Program
  • Time for You - Generous Paid Time Off, Paid Holidays and Paid Parental Leave
  • Professional Growth - Tuition Reimbursement Program


Accommodation Request

Astronics CSC is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail CSC.HR[redacted] or call: [redacted]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Position Requirements

See above.

Full-Time/Part-Time
Full-Time

About the Organization
Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics.

We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.

EOE Statement
Astronics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

This position is currently accepting applications.

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