Current jobs related to Field customer Service - Kent - AFB Floors, Inc.

  • Customer Service 1

    2 months ago

    Kent, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Stations-Northwest **Requisition Number****:** CUSTO004652 Showing 1 location **Job Details** **Description** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other station and company personnel. * Provide rate quotes on shipments * Track & trace shipments progress and...

  • Field Service Technician

    3 weeks ago

    Kent, United States Dover Full time

    Dover - Sales & Marketing [Field Technician / Maintenance Mechanic] As a Field Service Technician at Dover, you'll: Provide the highest quality on and off-site technical support for equipment to include plastic pelletizing systems, polymer pump, and filtration systems; Interact with customers on a daily basis to provide solutions to issues; Conduct yearly...

  • Field Service Technician

    2 weeks ago

    Kent, Washington, United States Pape' Machinery, Inc Full time

    Job Title: Field Service TechnicianPape' Machinery, Inc. is seeking a skilled Field Service Technician to join their team in Kent, WA.As a Field Service Technician, you will be responsible for diagnosing and repairing heavy diesel equipment at customer locations to ensure maximum uptime. You will work independently, with minimal supervision, and be expected...

  • Field Service Engineer

    6 hours ago

    Kent, United States Manpower Engineering Full time

    Our client in the manufacturing industry is seeking a Field Service Engineer to join their team. As a Field Service Engineer, you will be part of the Service Team supporting various clients with their equipment needs in the region. The ideal candidate will have excellent mechanical, electrical, computer, and software experience, along with exceptional...

  • Field Service Specialist

    2 weeks ago

    Kent, Ohio, United States Dover Full time

    About the RoleWe are seeking a highly skilled Field Service Technician to join our team at Dover. As a Field Service Technician, you will be responsible for providing top-notch technical support for our equipment, including plastic pelletizing systems, polymer pumps, and filtration systems.Key ResponsibilitiesProvide on-site and off-site technical support to...

  • Field Service Supervisor

    4 months ago

    Kent, United States EFCO Corp. Full time

    Job DescriptionJob DescriptionWe believe in rising to a challenge, creating a vision, and providing a solution. We believe in dedication, hard work, and a job well done. We believe in superior service, strong relationships and building lasting impressions. Who are we? We are EFCO. At EFCO, we believe in helping those responsible for the construction of the...

  • Field Service Technician

    6 days ago

    Kent, Washington, United States Archetype Permanent Solutions Full time

    Job OverviewArchetype Permanent Solutions is seeking a skilled Field Service Technician to join our team. As a key member of our power generation team, you will play a critical role in maintaining and repairing marine engines and backup power generation equipment.Key Responsibilities:Conduct thorough inspections of generators, including diagnostic tests to...

  • Field Service Technician

    7 days ago

    Kent, Washington, United States Pape' Machinery, Inc Full time

    Exciting Opportunity for a Journeyman Field Technician at Pape' Machinery, Inc.We are seeking a highly skilled and experienced Journeyman Field Technician to join our team in Kent, WA. As a key member of our construction and forestry division, you will be responsible for diagnosing and repairing heavy diesel equipment at customer locations to ensure maximum...

  • Field Service Technician

    1 day ago

    Kent, Washington, United States Pape Machinery Inc C&F Full time

    Job SummaryPape Machinery Inc. C&F is seeking a skilled Journeyman Field Technician to join their team in Kent, WA. As a key member of our team, you will be responsible for diagnosing and repairing heavy diesel equipment at customer locations to ensure maximum uptime.Key ResponsibilitiesDiagnose and repair complex issues with heavy diesel equipmentPerform...

  • Field Service Technician

    4 months ago

    Kent, United States Maag Full time

    MAAG Pump Systems, Automatik Plastics Machinery, Maag Industries, Reduction Engineering Scheer, Ettlinger, AMN, and Witte seven successful and well-experienced companies have joined forces to become the global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing, and filtration systems, and pulverizers we offer top-grade equipment...

  • Senior Field Service Engineer

    5 days ago

    Kent, Ohio, United States ABB Full time

    Job Title: Senior Field Service EngineerJoin ABB, a global leader in electrification, and take your career to the next level as a Senior Field Service Engineer. As a key member of our team, you will be responsible for delivering high-quality solutions that meet the needs of our customers.Key Responsibilities:Provide expert-level support for paralleling...

  • Experienced Field Service Technician

    4 weeks ago

    Kent, Washington, United States Pape' Machinery, Inc Full time

    Job SummaryPape' Machinery, Inc. is seeking a highly skilled and experienced Field Service Technician to join our team in Kent, WA. As a Field Service Technician, you will be responsible for traveling to customer locations to diagnose and repair heavy equipment, ensuring optimal performance and minimizing downtime.Key ResponsibilitiesDiagnose and repair...

  • Senior Field Service Engineer

    4 days ago

    Kent, Ohio, United States ABB Full time

    Job Title: Senior Field Service EngineerJoin ABB, a global technology leader in electrical distribution and management, as a Senior Field Service Engineer. This role offers a unique opportunity to work with a diverse team, driving innovation and sustainability in the energy sector.About the RoleWe are seeking an experienced Senior Field Service Engineer to...

  • Customer Service Representative

    3 weeks ago

    Kent, Ohio, United States Telecoms World Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Telecoms World. As a key member of our Customer Care Team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers via various communication...

  • Senior Field Service Engineer

    1 week ago

    Kent, Ohio, United States ABB Full time

    About the RoleWe are seeking a highly skilled Senior Field Service Engineer to join our team at ABB. As a key member of our global team, you will be responsible for delivering high-quality solutions to our customers.Key ResponsibilitiesProvide expert-level support for paralleling switchgear systems, ensuring seamless operation and optimal performance.Lead...

  • Customer Service Representative

    1 day ago

    Kent, Washington, United States American Air Filter International Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at American Air Filter International. As a key member of our customer-facing team, you will be responsible for providing world-class customer service and support to our clients.Key ResponsibilitiesProvide exceptional customer service and support through various...

  • Customer Service Representative

    3 days ago

    Kent, Ohio, United States Motor Finance Online Full time

    Customer Service Adviser**Job Summary**We are seeking a highly skilled and experienced Customer Service Adviser to join our team at Motor Finance Online. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers and introducers.Key ResponsibilitiesRespond to inbound and...

  • Customer Service Representative

    2 weeks ago

    Kent, United States Magic Connections Full time

    The customer comes first within the hospitality industry and that is no exception at Magic Connections. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    2 months ago

    Kent, United States Orkin Full time

    Overview: $19.00-$21.00/HR. We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer...

  • Field Service Technician

    1 month ago

    Kent, United States Archetype Permanent Solutions Full time $34 - $56

    Job DescriptionJob DescriptionAre you passionate about keeping vital industries running smoothly? Join our team as a Field Service Technician, where you'll play a crucial role in maintaining and repairing marine engines and backup power generation equipment. We are committed to providing exceptional service and ensuring the operational stability of...

Field customer Service

4 months ago

Kent, United States AFB Floors, Inc. Full time
Job DescriptionJob DescriptionSalary: $25 - $30

AMERICAN DRAPERY BLIND & CARPET INC. dba AFB Floors 

POSITION SPECIFICATIONS: Field Customer Service 

REPORTS TO: Director of Operations                                                                                                                                SUPERVISES: N/A 

About AFB Floors: We are a leading provider of flooring to the multifamily and commercial industries. It is our belief that the best way to deliver exceptional service and value to our clients is to take great care of our team Our culture is founded on our ICARE values of: 

  • Leading with Intention
  • Creating through Collaboration
  • Acting with Appreciation
  • Embracing our Responsibility
  • Excelling through Engagement

Basic Functions:  A Field Customer Service is a position responsible for supporting customers outside of traditional office settings, typically in the field or on-site. The primary duties involve resolving customer inquiries, addressing concerns with subcontractor work pre & post job, ensuring client satisfaction with the entire flooring service process.  Field Customer Service is the intermediary between the subcontractor, the property/maintenance representative and AFB. This role often involves traveling to customer locations, conducting on-site troubleshooting, taking pictures of work before and after the job, delivering shorts or other job materials to the contractor, and providing support/communication of all customer service issues. Field Customer Service plays a crucial role in maintaining positive customer relationships and promoting brand loyalty through their direct interactions with clients, sub-contractors, and AFB in various environments.

Specific Duties and Responsibilities: 

  • Regularly review service performance indicators to understand subcontractor’s capabilities and service level; make recommendations to Management for specific corrective action.
  • Provide timely feedback to Management about subcontractor safety or service level concerns.
  • Inspect and evaluate installation complaints by customer.
  • Review service orders for validity, content, and corrective action.
  • Following service/repair, follow-up with customer to ensure satisfaction.
  • Conduct quality checks.
  • Conduct safety inspections.
  • Evaluate service issues and field questions as they arise.
  • Problem-solve installation challenges as they arise.
  • Deliver short materials and determine reason(s) for shortage while at the job site.
  • Ensure the company vehicle’s maintenance record is maintained and service need notifications provided to management.

Qualifications: 

  • High school diploma/GED preferred. 
  • Must have a valid Washington State driver’s license.
  • Must provide a clean DMV driver abstract.
  • Ability to work on feet and carry objects weighing up to 50 lbs.
  • Moderate computer skills – proficient with MS Excel.
  • Strong customer service skills.
  • Excellent communication skills (verbal and written).
  • Comfortable working with a diverse group of individuals.
  • Basic negotiation skills.
  • Ability to establish relationships of mutual respect and trust and shall exhibit a high degree of professionalism & confidentiality.
  • Ability to demonstrate analytical and strategic thinking skills.
  • Demonstrate flexibility and excellent listening skills.
  • Other tasks as directed.

Core Competencies: 

  • Minimum of 2 years as a Customer Service representative in the flooring industry or building construction.
  • Ability to clearly communicate with and understand information or issues contractors or other key individuals on job sites.
  • Basic math skills and reasoning skills. 
  • Solid problem-solving skills.
  • Ability to read and understand basic floor plans.
  • Conduct general unit floor estimations on-site or through applications (Measure Square)
  • Show loyalty to the team by standing by decisions that benefit the company.
  • Outstanding organizational abilities.
  • Team player, with energy, confidence, and passion.
  • Uncompromising focus on customer service quality and satisfaction.

Preferred but not required:

  • Solid communication (bilingual a plus)

Working Conditions: 

  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
  • Physical/Sensory Requirements: Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. AFB Floors believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.