Help Desk Analyst

4 weeks ago


Wayne, United States Randstad Digital Full time

Shift is 8:00 AM - 5:00 PM Monday through Friday (additional flex hours can be added during the week to get to 40 hours) - this position is on-site all 5 days NO REMOTE WORK ALLOWED

Job Description

  • Looking for candidates with 0-2 years of technical support (preferably phone support) candidates who are interested in providing technical support to employees, contractors and consultants
  • The candidate will be answering the initial technical phone call. If he/she cannot provide the technical support, they will open a ticket for 1st or 2nd level support to resolve the issue
  • With oversight, provides entry-level production and non-production support of applications and databases for software.
  • Monitors production systems for alerts, outages, and system issues. Seeks continuous improvements for applications, processes, support methods, and team effectiveness.
  • Executes technical procedures to resolve production & non-production issues.
  • Evaluates systems and processes in an effort to resolve technical problems.
  • Implements effective solutions for break/fix issues.
  • Develop knowledge of enterprise Systems.
  • Demonstrates understanding and knowledge of client needs, concerns, and challenges.
  • Updates production and non-production support documentation and adheres to ITIL practices.

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