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Jewelry Sales Consultant

2 months ago

Santa Monica, United States Brilliant Earth Full time

Jewelry Sales Consultant Santa Monica

Our Jewelry Sales Consultantsprovidean exceptional experience for every Brilliant Earth customer.As a Jewelry Sales Consultant, you will guidethe customer through the life of the sale through our engaging sales platforms: in-person and virtualappointments, phones, or live-chatThese team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experienceswhilesharingthe happiest moments of our customers' lives.Curious about a day-in-the-life? Learn more on our bloghereor learn about Oval Diamonds fromKelly,our SF Team Member,here

The ideal candidate will be able to work a full-timeschedule that includes weekend days. This role is in-personatour Santa Monica showroom location, which is open from 10 am - 7pm.


What youll do:

  • Guide customers to purchase via in-person and virtual appointments, creating memorable and personalized experiences for each customer.
  • Manage a high volume of incoming sales leadstoattainindividualand teamgoals andrevenue targets.
  • Proactivelyrespondto online customer inquiries and provide sales assistance through live chats, and phone callswhile focusing on a luxury customer experience, reflective of our high-quality product.
  • Review customer feedback surveys and online reviews, working with your leadersto continuously improve the customer experienceand your sales performance.
  • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions,such as ring settings selections and diamond options.
  • Develop and demonstrate productknowledgeas it pertains to ourdiamonds, gemstones, and fine jewelry.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

  • A passion for the customer.You dont just like to help you go above and beyond to provide the best possible experience to each customer that comes through the door.
  • Adrive toexceedgoals.Youlove a good challenge Youre a self-proclaimedover-achieveron a missionto exceed your salestargets.
  • Its allin the details.When it comes to ourcustomersbiggest moments, you know its the little things that count the most.You havea passion for process and a keen eye for detail in a fast-moving work environment.
  • Communication is Key.You have a way with words.Whether youreinteractingwith a customer or teammate in person, via email, or by chat,youre clear and concise.
  • Master of Collaboration.Youre a teamplayer.Youbelievethat in order totransformthe jewelry industry, we allhave to work together

Bonus Points ifYouHave:

  • A bachelors degree or equivalent preferred
  • Experience with an ERP or CRM system
  • A passion for socially and environmentally responsible organizations and products

The targeted budget for this position is $22/h. This compensation budget range may be adjusted at any time at the discretion of the company.

What We Offer

At Brilliant Earth, were passionate about the employee experience. Thats why we offer an excellent training program and endless opportunities for career growth In addition, we offer competitive salaries and a robust benefits package, including:

  • Insurance.Medical, dental, and vision insurance kick in on the first day of your 2nd month
  • 401k match.We know that saving for the future is important. That's why we offer a generous 401k match.
  • Sales Incentive Programs.Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps.
  • Generous PTO Policy.We know its important to recharge and relax.Youll accrue 3 weeks of PTO in your first year.
  • Disability and Life insurance.100%employer-paid.
  • Pre-Tax Commuter Benefits.
  • Continued Education.Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
  • Employee Discounts.As an employee at Brilliant Earth, youll receive a generous discount on our jewelry.
  • Wellness Benefits.We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling.
  • Giving Back and Volunteer Opportunities.In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice we want to hear yours If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.

Youll receive an email when weve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team,an online exercise to explore ourwebsite and common customer inquiries, anda video interview with one of our leaders

IND123

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Decided not to apply? Want to stay in touch for other opportunities? Please let us know why or sign up for our Talent Community here.

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