Customer Service 3

3 weeks ago

Tulsa, United States Pilot Freight Service Full time

** Customer Service 3**

**Job Category****:** Stations-Central **Requisition Number****:** CUSTO03698 Showing 1 location **Job Details**

**Description**

**Pilot Freight Services** is seeking a **Full Time Customer Service 3 Agent** for our **Saint Louis, MO** **location**

**JOB SUMMARY:**

The Customer Service Agent 3 is responsible for providing customer service to all callers. They answer incoming calls and troubleshoot any issues. They assist pilot stations and cartage agents.

**Essential Functions:**

* Answer incoming calls and provide excellent customer service to all callers

* Monitor and respond to customer inquiries received through email

* Make outgoing calls to follow-up on shipment status, resolve issues and update customers

* Track, trace, enter and update shipments

* Assist and support Pilot stations and cartage agents

* Master outside customer applications

* Follow published procedures and work instructions for NCS accounts and bring modifications to managements attention

* Provide customers with quotes in a timely manner, as well as various routing options

* Perform other duties as assigned

**SKILLS/COMPETENCIES:**

* Excellent oral and written communication and problem-solving skills

* Technological aptitude using the internet and on-line tools

* High energy with the ability to multitask

* Excellent organizational skills with emphasis on detail

**EDUCATION:**

* High School or equivalent required

**EXPERIENCE:**

* 4 years customer service experience

**Qualifications**

**Skills**

**Preferred**

**COMP- Customer Focus** *Novice* **Business Communication Skills** *Novice* **Attention to Detail** *Novice* **Behaviors**

**Preferred**

**Dedicated****:** Devoted to a task or purpose with loyalty or integrity

**:**

**Motivations**

**Preferred**

**Self-Starter****:** Inspired to perform without outside help

**Goal Completion****:** Inspired to perform well by the completion of tasks

**:**

**Education**

**Experience**

**Preferred**

**1-2 years:** Customer Service, Multi Tasking, Electronic communication skills

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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